Caution - Defective Wire Wheels

[angelfj1]

<span style="text-decoration: underline"><span style="font-weight: bold"><span style="text-decoration: underline">This was posted on the TR Register UK Forum.</span></span></span>

I have deleted the name of the manufacturer per "big brother's" rules, but you can go to this site if you want to read the original post.

Here is the link:

https://www.tr-register.co.uk/forums/index.php?showtopic=13665

<span style="font-weight: bold">I am posting this because failure of any wheel at speed can be deadly. You nice people need to be aware and to be careful. As you will read below, the company finallyagreed to replace the wheel, but the local rep was very difficult. The big question I have is how many more of these wire wheels have been purchased and puton LBC's</span>
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I would like to share a problem regarding my xxxxxx rims and the need to inform everyone on the difficulties I am having with the Company. The rims are “xxxxxx chrome 60 spoke wires” Model# xxxxxxxx. These are 15”x5” tubeless type I have on my MGA. I am presently engaged in a disagreement with the company because of a defect with one of them. I have three spokes that have pulled out of the hub with less than 1000 miles on them (See Photo). This defect could be very serious and should be checked if you have these wheels. Mine are presently under a three year warranty; however xxxxxx has been trying to find every excuse not to warranty them! After several arguments they finally agreed to honor the warranty. However, they would have to determine weather it needs replacing or can be repaired but this they say will be 6 to eight weeks! I want them to send me a new one that I would pay for until they received the damaged one and then credit me back. They refused. Needless to say I will not be buying xxxxxx wheels for my TR3 restoration. I would think in these economically difficult times that Companies would put more of an effort in pacifying a customer. I guess the good thing about a recession is it does weed out these bad apples!

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I wanted to repost to update everyone on a call I received from The President of xxxxxx Wire Wheels. He gave me a personal phone call to apologize and to send out a replacement ASAP. He stated that they are greatly concerned with the problem and would like there engineers to evaluate why the problem occurred. I was greatly impressed with his response and help as well as the response from this forum. He did indicate that as an owner of several British Cars himself, he was aware of the "Talk" from these forums on this issue. However I do feel his response was sincere regarding the safety rather than the PR it was getting. I will expect them to share the results with us as to why this problem occurred in the event that someone else may have the same problem.
Many thanks to everyone including xxxxxxxxx of xxxxxx Wire Wheels.
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