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Bret
Yoda
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Tranny Woes! Update Explorer transmission install
OK, I don't know if I should cry /ubbthreads/images/graemlins/cryin.gif or get MAD /ubbthreads/images/graemlins/mad.gif!
As some of you know I installed a new transmission in my wife’s old 1995 Ford Explorer last weekend. Well the next night I noticed some fluid under the vehicle. I checked and sure enough it was indeed transmission fluid. Verified that it was leaking from the tranny oil pan.
Called the remanufacture Monday and told them what I found. They at first asked if “I’d touched or re-tightened the pan bolts? “I told them that I hadn’t and wanted to check with them before I did anything. Then they asked that “I try to tighten the pan bolts and call them back to let them know if that worked or not.
Well today I finally had the chance to crawl under to retighten the pan bolts and prepared to torque them down to the proper settings (Haynes says: “108 to 130ft/lbs”). Anyway I was horrified to discover that all of the bolts where loose and worst than that three or four of the bolts are stripped – spinning freely!!!! Now I can understand a loose bolt or two, but this was not a mistake - but an obvious example of someone trying to get away with something. There is no way the mechanic performing the rebuild or the tech that dyno tested this unit should have missed this. Moreover I as a customer shouldn’t be required to double check the work before I install the unit either.
Anyway I called the remanufacture back right after I discovered the problem. After some bantering back & forth with the support technician he said I’d have to talk to his boss. After a bit of phone tag I finally managed to get him on the line.
After a lot of apologies and sincere on the part of this guy. He offered to fix the problem rather than exchange the unit. He is willing to have a shop install a some of heli-coils but doesn’t want to spend a fortune repairing the pan bolts.
Maybe I’m too nice a guy. But I agreed to do the work my self as this isn’t a difficult procedure and he agreed to reimburse me for my time and the cost of replacing the fluid along with any incidentals that may arise.
I did let them know that I was extremely upset and will make sure the tranny shop that performs the “warranty” required inspection knows about the problem and goes over the entire unit with a fine tooth comb to look for anything else that might have been missed.
Thanks for allowing me to vent. I’ll let ya all know how it turns out.
Now, if you'll excuse me I think its time for a boilermaker to settle my nerves. /ubbthreads/images/graemlins/thirsty.gif
OK, I don't know if I should cry /ubbthreads/images/graemlins/cryin.gif or get MAD /ubbthreads/images/graemlins/mad.gif!
As some of you know I installed a new transmission in my wife’s old 1995 Ford Explorer last weekend. Well the next night I noticed some fluid under the vehicle. I checked and sure enough it was indeed transmission fluid. Verified that it was leaking from the tranny oil pan.
Called the remanufacture Monday and told them what I found. They at first asked if “I’d touched or re-tightened the pan bolts? “I told them that I hadn’t and wanted to check with them before I did anything. Then they asked that “I try to tighten the pan bolts and call them back to let them know if that worked or not.
Well today I finally had the chance to crawl under to retighten the pan bolts and prepared to torque them down to the proper settings (Haynes says: “108 to 130ft/lbs”). Anyway I was horrified to discover that all of the bolts where loose and worst than that three or four of the bolts are stripped – spinning freely!!!! Now I can understand a loose bolt or two, but this was not a mistake - but an obvious example of someone trying to get away with something. There is no way the mechanic performing the rebuild or the tech that dyno tested this unit should have missed this. Moreover I as a customer shouldn’t be required to double check the work before I install the unit either.
Anyway I called the remanufacture back right after I discovered the problem. After some bantering back & forth with the support technician he said I’d have to talk to his boss. After a bit of phone tag I finally managed to get him on the line.
After a lot of apologies and sincere on the part of this guy. He offered to fix the problem rather than exchange the unit. He is willing to have a shop install a some of heli-coils but doesn’t want to spend a fortune repairing the pan bolts.
Maybe I’m too nice a guy. But I agreed to do the work my self as this isn’t a difficult procedure and he agreed to reimburse me for my time and the cost of replacing the fluid along with any incidentals that may arise.
I did let them know that I was extremely upset and will make sure the tranny shop that performs the “warranty” required inspection knows about the problem and goes over the entire unit with a fine tooth comb to look for anything else that might have been missed.
Thanks for allowing me to vent. I’ll let ya all know how it turns out.
Now, if you'll excuse me I think its time for a boilermaker to settle my nerves. /ubbthreads/images/graemlins/thirsty.gif
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