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I don't have problems with Moss...they do a pretty good job of quality control but it's impossible to check every individual item on the warehouse shelf....when I do have a problem, they correct it immediately - & when I ask if there's a known quality history on a particular item, they tell me.

With as many items as both Moss & VB stock, we have to tell them where there are problems.....an example: I recently ordered wheel cylinders for an MGB - they came in & 1 box had the correct item & the other didn't...I called Moss, they checked their stock & found several boxes that had the wrong cylinder from the supplier...now that they've found the issue, they'll correct it...but we can't expect them to open every box that comes into the warehouse door & their percentage inspection might not identify the problem.

Rather than give up on the guys who are trying to support our hobby, I try to work with them helping to improve our parts supply!
 
Tony 413-160 is what I ordered from Moss. Dunno if there is a defect, but there kind of has to be--doesn't there?
 
healeyboz said:
Tony 413-160 is what I ordered from Moss. Dunno if there is a defect, but there kind of has to be--doesn't there?
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Don't know but I'm gonna ask tomorrow when I place an order if they have a history of customer complaints....is there any way they can be installed in such a manner that they are in a bind?
 
No, they went in okay. I'm going to call winner's circle tomorrow and see if their mounts are supposed to be any better. I have never had problems with motor mounts before. Weird.
 
Frank, I think they are trying to improve and I've seen indications of it. But the squeaky wheel gets the oil. If we buy parts from them but do not demand compensation when the parts are defective, then they have no incentive to change anything (and they won't know the problem). I also support other vendors and suppliers because small business need our support, but it is not as easy to find the needed parts. If you have some vendors and suppliers to recommend I would love to hear of them and add them to my list.
 
What I find interesting is that there are only a finite number of suppliers of parts for our cars - & far fewer manufacturers of those parts....most suppliers get their parts from the same manufacturer & many suppliers get their parts from Moss (have you ever ordered from VB only to find the part packaged with a Moss number? I know I have many times!)

So, since one manufacturer supplies several suppliers, when you order from whatever company its probably the exact same part you'd get from Moss or VB - made in the exact same factory, packaged at random & shipped at random to whichever supplier!

The difference between Moss & the other suppliers (yes, I'm a Moss distributor & a VB dealer as well as an Engels dealer & have accounts with various other suppliers) is that Moss has its own in-house R&D facility, upholstery manufacturing facility, glass producer, etc. just to try & better control quality.

&, yep, that's the same part number I've got on my workbench!
 
So, I just talked with Moss this morning...since Jan 2007 they've sold approximately 300 motor mounts...there are only 8 credit memos against those & those are for cancelled orders due to bad credit cards, parts returned/not used, no longer needed, etc....nobody has told them about any problems with the motor mounts.

I'm gonna use mine!

Oh, by the by, Moss gets these from Moss Europe where most everybody else also does!
 
On other Moss news, I read that Moss is going to be reselling Frontline 5-speed kits and maybe front suspension. However, I would not expect them to be cheap.
 
I get most of my parts from Peter C.
World Wide Auto Parts, Madison, WI.
Brakes, suspension, engine rebuild stuff, everything except exhaust, rubber, and chrome.
And he lets me know if he can only source a part from Moss, so I will look somewhere else if moss is my only choice.
I do use Vic Brit for chrome and rubber but their rubber only lasts about a month, less if it sees sunlight so grommets and stuff I buy locally and rubber gaskets I am now making out of a sheet of rubber I acquired.
I will NOT put anything from moss on any of my cars unless quality is not a factor, and for me, quality IS a major factor.
 
OK Frank. I understand getting burned by a company and avoiding them (I've got a pretty long list of places I avoid as well). However, I stand by my statement that I think Moss is trying to improve their quality across their range of parts.
And.. I've also used Peter for supplying mechanical bits.
 
Naturally, I have a vested interest in ensuring that quality parts are available for our cars...& I'm linked to <span style="font-weight: bold">ALL</span> the major parts suppliers/manufacturers in the US & UK....I know about quality parts, I've bought from them all!....& all the vendors have come a long way in quality control! Heck I remember when Moss was our <span style="text-decoration: underline">ONLY</span> parts choice! (How many numbers in your Moss customer number? hehehe) So, I don't think any of them deserve a bad rap over something that might've happened pre-1989!

When I have had issues with any of my suppliers, they've corrected the problem...sometimes, however, when the person with the issue shows the wrong end of their body to the other person on the end of the phone line that other person reacts accordingly (how many people do parts order takers talk to in a day?). Or the person who calls after the ass made his call might get some residual effect from the ass's call; so, while we all need to let our suppliers know if we face a problem (otherwise they'd sit there fat, dumb & happy thinking their product was perfect), my grandmother constantly reminded me of how genteel society gets things done.

I also know that if you're sourcing from any supplier regardless of company or location, you're probably buying a Moss product - doesn't matter what the packaging might say or whether it comes from me or PeterC or The Winner's Circle or whomever (& I happen to know for a fact that The Winner's Circle gets lots of their parts from Moss!), Moss here in the US or Moss UK is probably involved. So, while we might be happy with a particular product from someone other than Moss, Moss probably supplied that product to the company from whom we bought it or Moss was integral in that product coming to market through their R&D department or through their buyers/marketing folks.

So, before this becomes a vendor bashing thread, I want to remind everyone about the nature of the BCF.....let's talk in generalities but not lower ourselves to bashing a particular vendor - whomever it might be. That's reserved for PM's & phone calls, one on one.
 
tony barnhill said:
So, before this becomes a vendor bashing thread, I want to remind everyone about the nature of the BCF.....let's talk in generalities but not lower ourselves to bashing a particular vendor - whomever it might be. That's reserved for PM's & phone calls, one on one.
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I'll Drink to that :wink:


:thirsty:
 
Yup... we should let this one die. Maybe have the moderator go ahead and lock it.
 
I agree 1000%. As far as vendors go, I do not know of a single one that INTENTIONALLY sells substandard parts...that's like shooting yourself in the foot!!! Unfortunately, on occasion, bad parts do find their way into inventories!!!
 
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