tony barnhill
Great Pumpkin - R.I.P
Offline
I'll give it a shot, Jack.
When I talked w/VB this am, they said they'd either send me another or do a refund...I'm gonna send them photos of the problem & they said it would go to the buyers...they couldn't tell mer if there had been other problems with it in the past..& of course, no tech wizards.
With Moss, my guy checks the history of a product & can tell me if there have been issues in the past - & the tech guy calls me back to discuss the problem & how to solve it.
Differences in companies, I guess.
Oh, lesson learned: keep all your packaging until the job is finished & you're happy with the installation!
When I talked w/VB this am, they said they'd either send me another or do a refund...I'm gonna send them photos of the problem & they said it would go to the buyers...they couldn't tell mer if there had been other problems with it in the past..& of course, no tech wizards.
With Moss, my guy checks the history of a product & can tell me if there have been issues in the past - & the tech guy calls me back to discuss the problem & how to solve it.
Differences in companies, I guess.
Oh, lesson learned: keep all your packaging until the job is finished & you're happy with the installation!