tony barnhill
Great Pumpkin - R.I.P
Offline
I know its way off topic, but I've gotta say something good about them....I'm on my 4th pair of glasses from them (I get new glasses annually) & have not been happy with my current pair since I got them last October....finally went back today & took a pair of my old glasses & the ones I'm unhappy with & pointed out it appeared I was looking through an oily film....they checked & found out my glasses had a "glare inhibitor" on them...they checked to make sure I could use my old glasses; they took them apart, cleaned them, replaced the nose thingees & the ear thingees, adjusted them to fit me again & told me that when I got back from my trip to New York, my new 'October' glasses would be back with new lens without any films applied to them - & with a new set of magnetic sunglasses (sunglasses had a few scratches on them)!!
I got those things last October - almost a year ago - & just got around to complaining today...they didn't blink an eye about replacing them!! & I was expecting to pay for new lens!
Now, that's customer service....just had to say something good its so unusual nowadays!
I got those things last October - almost a year ago - & just got around to complaining today...they didn't blink an eye about replacing them!! & I was expecting to pay for new lens!
Now, that's customer service....just had to say something good its so unusual nowadays!