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Going in circles

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Basil

Basil

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Boss
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Having online chat with phone company and man what frustration! Going in circles! It;s like the guy isn't reading what I'm typing!
 
Sounds like your on the receiving end of one of jimmy buffets songs
'what do I hear mindless chatter all this useless and important information'
 
Basil said:
Having online chat with phone company and man what frustration! Going in circles! It;s like the guy isn't reading what I'm typing!
Click to expand...
They have their company-approved "menus" right in front of them, and are only allowed to respond to you with those menu answers.
 
It kept asking me if I had psychological problems. Seriously.
And repeating itself.
I said third time you repeat, I win, Check and Mate.
I won.
 
Ah - Eliza may not be helpful, but it's *free*!
 
> Hello, I am Eliza.
* can you help me with Windows XP?
> Don't you believe that I can help you with Windows XP?
* If you use Windows 10, you cannot.
> Oh... use Windows 10, me cannot?
* No you cannot
> We were discussing you, not me.
*why were we discussing me?
> What answer would please you the most?
 
TOC said:
> Hello, I am Eliza.
* can you help me with Windows XP?
> Don't you believe that I can help you with Windows XP?
* If you use Windows 10, you cannot.
> Oh... use Windows 10, me cannot?
* No you cannot
> We were discussing you, not me.
*why were we discussing me?
> What answer would please you the most?
Click to expand...

Sounds like many husband/wife conversations...

:banana:
 
Basil said:
And keeps saying the same thing over and over too!
Click to expand...

useless unnecessary redundancy.

Boss, I am getting better and better with putting up with the circular script for only so long before I ask for a supervisor. It's always interesting to count how many levels you need to go up before you get to someone who can actually make a decision. I find typically three or four.
 
JPSmit said:
useless unnecessary redundancy.

Boss, I am getting better and better with putting up with the circular script for only so long before I ask for a supervisor. It's always interesting to count how many levels you need to go up before you get to someone who can actually make a decision. I find typically three or four.
Click to expand...

One of the rare exceptions I've run into is Canon USA. I have a few Canon DSLR cameras and lots of lenses. Every now and then I have had a need to call them about some Camera issue. I always get a real human being on the phone who does not have an accent so thick I struggle to understand them, and who genuinely seems to know the product I'm calling about without reading from a canned script.
 
I called Samsung,to order a new remote.
The TV was built in mid 2010.
When I finally got to the right person,& told
him that the old one had died,he said "We're very sorry-
to hear that".
I guess I should have sent an obit to him.
 
Did they fix you up with a new one or suggest you check the papers for Black Friday sales. Having reminded you that "It is 6 years old and they don't last forever"

David
 
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