• Hey Guest!
    British Car Forum has been supporting enthusiasts for over 25 years by providing a great place to share our love for British cars. You can support our efforts by upgrading your membership for less than the dues of most car clubs. There are some perks with a member upgrade!
    **Upgrade Now**
    (PS: Upgraded members don't see this banner, nor will you see the Google ads that appear on the site.)
Tips
Tips

Going in circles

Share this page

Basil

Basil

Administrator
Staff member
Boss
Online
Having online chat with phone company and man what frustration! Going in circles! It;s like the guy isn't reading what I'm typing!
 
Sounds like your on the receiving end of one of jimmy buffets songs
'what do I hear mindless chatter all this useless and important information'
 
Basil said:
Having online chat with phone company and man what frustration! Going in circles! It;s like the guy isn't reading what I'm typing!
Click to expand...
They have their company-approved "menus" right in front of them, and are only allowed to respond to you with those menu answers.
 
It kept asking me if I had psychological problems. Seriously.
And repeating itself.
I said third time you repeat, I win, Check and Mate.
I won.
 
Ah - Eliza may not be helpful, but it's *free*!
 
> Hello, I am Eliza.
* can you help me with Windows XP?
> Don't you believe that I can help you with Windows XP?
* If you use Windows 10, you cannot.
> Oh... use Windows 10, me cannot?
* No you cannot
> We were discussing you, not me.
*why were we discussing me?
> What answer would please you the most?
 
TOC said:
> Hello, I am Eliza.
* can you help me with Windows XP?
> Don't you believe that I can help you with Windows XP?
* If you use Windows 10, you cannot.
> Oh... use Windows 10, me cannot?
* No you cannot
> We were discussing you, not me.
*why were we discussing me?
> What answer would please you the most?
Click to expand...

Sounds like many husband/wife conversations...

:banana:
 
Basil said:
And keeps saying the same thing over and over too!
Click to expand...

useless unnecessary redundancy.

Boss, I am getting better and better with putting up with the circular script for only so long before I ask for a supervisor. It's always interesting to count how many levels you need to go up before you get to someone who can actually make a decision. I find typically three or four.
 
JPSmit said:
useless unnecessary redundancy.

Boss, I am getting better and better with putting up with the circular script for only so long before I ask for a supervisor. It's always interesting to count how many levels you need to go up before you get to someone who can actually make a decision. I find typically three or four.
Click to expand...

One of the rare exceptions I've run into is Canon USA. I have a few Canon DSLR cameras and lots of lenses. Every now and then I have had a need to call them about some Camera issue. I always get a real human being on the phone who does not have an accent so thick I struggle to understand them, and who genuinely seems to know the product I'm calling about without reading from a canned script.
 
I called Samsung,to order a new remote.
The TV was built in mid 2010.
When I finally got to the right person,& told
him that the old one had died,he said "We're very sorry-
to hear that".
I guess I should have sent an obit to him.
 
Did they fix you up with a new one or suggest you check the papers for Black Friday sales. Having reminded you that "It is 6 years old and they don't last forever"

David
 
Back
Top