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Login problems [not BCF]

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Gliderman8

Gliderman8

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I recently put in a z-wave home controller and for the last two weeks I can remotely login to the controller from my iPhone. All of a sudden I can no longer login from my iPhone. I put in the correct user name and password but the website does not respond.
To add to this confusion I can login using both my daughters and wife's iPhone as well as my desktop.
I cleared the cache on my iPhone but no luck.
Any suggestions?
 
Basil

Basil

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The first thing that comes to mind is maybe for some reason your IP address on your phone is being blocked by the website. I'd first do a "what is my IP" search and determine your IP with your iPhone, then email the company and ask them if your IP is being blocked.
 
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Gliderman8

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Thanks Basil but I have a question:
If I can login using my wife's iPhone from our house isn't she using the same IP address?
 
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Gliderman8

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Got it, thanks bas.
 
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Gliderman8

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Basil said:
If they are the same IP then probably a different issue. Let us know.
Click to expand...
Humm.... Both my wife and I have the same IP address. Haven't checked my daughters phone yet.
 
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Gliderman8

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Basil said:
You've cleared your history and cookies?
Click to expand...
That's the first thing I did. Here's one more twist...
i tried legacy."website".com and I was able to login no problem. It's a head scratcher.
 
GregW

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Are your phone apps all up to date?
 
Basil

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Gliderman8 said:
That's the first thing I did. Here's one more twist...
i tried legacy."website".com and I was able to login no problem. It's a head scratcher.
Click to expand...

Strange indeed. You might contact the folks and explain the issue - maybe it's something they have seen before and might have an answer. Worth a try.
 
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Gliderman8

Gliderman8

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Greg- I also addressed that. All three phones are on the same operating system; although not the latest release.
 
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Gliderman8

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Basil said:
Have you tried completely turning off your phone and restarting?
Click to expand...
:yesnod: Sure did. Like I mentioned, I can login on the "legacy" address.
This is baffling to me.
 
Basil

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Gliderman8 said:
:yesnod: Sure did. Like I mentioned, I can login on the "legacy" address.
This is baffling to me.
Click to expand...

If one iPhone will work, but the other won't try going into settings on both phones and see what, if any, differences there are in the settings.
 
GregW

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Gliderman8 said:
Greg- I also addressed that. All three phones are on the same operating system; although not the latest release.
Click to expand...
I was thinking more about apps as opposed to an OS. I don't know much about the iPhone. Android has separate updates for apps I add to the phone. I use a different web browser and email client that gets updated more often than the OS gets updated. Your being able to use the legacy site makes me think something isn't current.
 
Basil

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If you are using a Z-Wave app to log in, first check to be sure you have the latest version of their app. If so, try this - delete the app from your iPhone, then re-install. I've fixed some weird problems with apps by just reinstalling.
 
OP
Gliderman8

Gliderman8

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Not using the z-wave app. I just go to the controller website and connect to my hub.
The strange part is that until last week, I had no problem at all logging in.
To recap: for the last two weeks I could login on both my desktop and iPhone; now only the desktop or the legacy site on the phone.
I'll check the settings on all phones to compare them.
Thanks for all your suggestions. When I finally get to the bottom of this you will be the second to know.
 
coldplugs

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I occasionally have iOS app problems and resolve them by closing all open apps (double-click on the round button & swipe up on everything that's still alive but hidden). If that fails, then a power-off/power-on (hold the top edge button down for 5 sec or so and wait for it to power off). You said you've tried powering off/on which should kill everything so this might be unnecessary info for you.
 
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Gliderman8

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Thanks John. I did everything you described... Closed everything then powered down and back up again.
 
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