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Windows 10 upgrade fun

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NutmegCT

NutmegCT

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After several weeks of seeing "Your upgrade to Windows 10 is confirmed" on my desktop, just two days ago the upgrade message changed to "Your PC cannot accept Windows 10 upgrade due to unsupported GeForce 7300 graphics card."

So ... I just bought and installed a new (and compatible) video card, a GeForce GT 730. It's recognized and working perfectly in my Win7.

But the Win10 upgrade app still shows the old card, and still says "Can't upgrade this PC! Your GeForce 7300 graphics card is not supported by Windows 10"

Is anyone here having this trouble? You replace the unsupported hardware with Win10 supported hardware, but the Win10 upgrade app doesn't find it?

This is on my rarely used upstairs Dell desktop, so it's not critical. But it *is* frustrating .... grumble grumble.

Thanks.
Tom
 
NutmegCT said:
Is anyone here having this trouble?
Click to expand...

No, but I haven't been trying to upgrade. Be aware there is an email scam going around where people are impersonating Microsoft and telling victims to install software to get Win10 sooner. This software encrypts the hard drive and a ransom must be paid to get everything back, or so they say.
 
No problems here, but I didn't have to add anything to the laptop. Pretty seamless installation and so far I like it. Haven't had - well actually taken - time to explore it, but most of the changes I've seen are more cosmetic than truly functional. But then, again, I'm no computer nerd. Don't wanna be.

Oh, and I also have a Dell desktop that doesn't see much usage - Vista is on it. But I don't see the need to upgrade it.
 
Thanks Mickey. On the "MS Community" help site, it looks like *lots* of folks are having the problem. They replace the non-supported hardware with supported hardware, but the installer continues reporting the old hardware, and thus the upgrade can't take place.

So far, no solutions, other than "contact the hardware manufacturer". oy

The Win10 upgrade app on my laptop shows the laptop is fully ready and compatible - but I don't dare run the installer until my "test case desktop" is sorted out.

Edit: I've been waiting in the MS online Help Queue since 10:30 last night. <eek>


Tom
 
One thing to add: If you're running Norton security software, you'll get a message that you'll have to upgrade that after 10 is up and running. In fact, earlier I had received a note from Norton that they would have the upgrade ready when 10 was launched. Again, no issues here doing that. Don't know about other software brands, but I'd imagine they're doing the same.
 
Seems it's a kind of "generic" upgrade problem. When the pre-installer was running in the weeks prior to the July 29 release date, it detected any non-compliant software and/or hardware, and reports them to you. And evidently created a file on your hard drive with the problems detected.

But it seems there's no way to "reboot" the pre-installer to re-scan the system for any changes. And now you can't even cancel the upgrade and re-install the scanner, as the option to cancel has been removed. So if you fix any problems detected, the detector doesn't detect the changes. And thus continues to say "This PC cannot be upgraded due to incompatible [or non-supported] devices" - and lists the old devices which you've already swapped out.

Funny - there are several links on various MS Win10 Upgrade pages - including from the "grey window upgrade icon" in the toolbar, to Win10 FAQs and basic issues. But many of the links are dead or result in 404 page not found.

oy oy
 
The plot thickens.

After finally reaching MS technical support, I described the problem: The upgrade manager (GWX.exe) does not recognize the new Windows 10 compatible graphics card (EVGA GeForce GT 730), and continues to report the old (non-supported) graphics card, GeForce 7300. As GWX continues to report the 7300 as being installed, GWX says I can't upgrade my PC.

The dialogue when something like this:

I'm so sorry you're having trouble. Did the old graphics card work in your computer?

- yes, the old card, a GeForce 7300 worked fine under Windows 7, but GWX reported it as non-compatible with Windows 10, and prevents the upgrade to Windows 10 on my computer. I removed the old card and installed a GeForce GT 730, which Microsoft reports as being compatible with Windows 10.

So does the old card work correctly in Windows 10?

- I can't install Windows 10, because GWX says the old graphics card (GeForce 7300) is not compatible with Windows 10.

Have you tried replacing the old graphics card with a newer one?

- Yes, I removed the old card and installed the GeForce GT 730.

Does the new graphics card work properly?

- Yes, perfectly, using the Windows 7 on my PC.

OK, then you have hardware problems which Windows 10 cannot fix for you. You need to have your graphics card replaced.

- I just replaced my graphics card and it works perfectly under Windows 7. But GWX doesn't detect the new card, and continues to report the old card. And the old card isn't Windows 10 compatible, and GWX will not install the Windows 10 upgrade.

Then you will need to take your computer to the manufacturer and have a compatible graphics card installed.

You can also try removing the old graphics card and installing a new graphics card.

* * * * *

This went on for about 30 minutes. My brain stopped functioning at 29 minutes. As one of my 20th century heroes wrote:

"Every normal man must be tempted at times to spit on his hands, hoist the black flag, and begin to slit throats."

oy
 
Funny, I don't seem to have any of those problems, wonder why! PJ

attachment.php
 
mehheh.
 
GregW said:
Hey Tom, can you do a restore point to before the update software was installed on Win7?
Click to expand...

Whoa - that is a great idea. Roll back to pre-GWX time, verify the new graphics card is recognized and installed, then try a MS "Get Windows 10" page, and keep fingers crossed.

GWX should find no trace of the old graphics card.

Thanks!
 
Careful ya don't run into THIS!!!
 
Update: I've got Windows 10 installed and running. Installed right over my long-time Windows 7 Professional. You have 30 days after installation to revert back to your previous OS.

First thoughts.

- installation took about an hour. No problems at all, and much "simpler" installation and setup compared to installing Windows 7 Professional.

- as Win10 setup begins, you'll see a choice to use "Express Setup" or "Custom Setup". I chose Custom. Express means Windows will search your HD for cookies, locations, email contacts, etc. to "enhance and personalize your experience". I'm paranoid, so I nixed that.

- the Siri-like "Cortana" is text or voice activated search. Obviously very useful for people with physical limitations, but also requires saving lots of personal info (location, cookies, queries, etc.) to the M/S cloud system. Again, I'm paranoid, so I turned off the Cortana service.

- Windows 10 Professional does not come with a Word-type application (no WordPad, NotePad, etc.). You can, however, install many pay (or free) Office-type packages.

- the new browser ("Edge") seems much faster and more intuitive than the old Internet Explorer 11. No problems with Flash, scripts, video, etc. However, as some web pages "expect" Internet Explorer, you can tell Edge to run IE just for certain sites and pages.

- on my admittedly ancient Dell desktop with 3G dual core processor and 4G ram, Windows 10 Pro uses about 20% less memory (before opening any programs) than my similar Win7 setup used to do. So far I don't see any difference in CPU usage between 7 and 10, at least the way I use the system. It's my backup computer, and I use it almost entirely for web browsing if my laptop is busy. However, even tho' you can disable Cortana, which takes up about 50M ram, I've not yet found a way to actually prevent Cortana from loading. Thus the 50M ram is always filled, even tho' I've disabled Cortana.

If you want to hear the bloody details of how I finally got Win10 installed (see first post), just PM me. I don't want to use foul language in public.

:angel:

Here's a Win10 desktop very similar to mine, after clicking the lower left hand corner "start" icon, and opening Edge:

windows-10-desktop.jpg


So after 24 hours - I'm still positive on Win10.
 
Just a brief question, did using a restore point work? How are you disabling Cortana? Does 10 have Services under Computer Management? And/or can you un-check it in msconfig?
 
GregW said:
Just a brief question, did using a restore point work? How are you disabling Cortana? Does 10 have Services under Computer Management? And/or can you un-check it in msconfig?
Click to expand...

My restore points didn't go back to the first GWX installation (May). But I did find a MS "Get Windows 10" page where I could just download the entire installation package - so I did. Installer checks that you have a registered Windows 7/8/8.1 product, and takes it from there.

You can disable Cortana several ways:
- click the Cortana search box, choose Settings, then Off. (Same thing in Control Panel, which is now called "Settings".)
- Task Manager: Processes, Cortana, End Process (which removes Cortana, but it immediately returns)

Note: Cortana doesn't appear in Computer Management/Services. Cortana doesn't appear in any MSCONFIG ("System Configuration") pages, although StartUp choices now appear in TaskManager, not Msconfig.
 
I was thinking disabling it in services would keep it from loading in the first place, saving that 50M for other things. I'm sure there is a registry entry somewhere to really kill it.
 
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