Hey Guest!
Hey - did you know if you click on the title of a thread it will take you to the first unread post since you last visited that thread?
but were afraid to ask: 
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smilie in place of the real @
Pretty Please - add it to our Events forum(s) and add to the calendar! >> 
PeterK
Yoda
Offline
I recently received a Moss Tech Bulletin for the quick-ratio steering rack that I had purchased from them. Because of a weakness in the attachment points in race applications, the rack was redesigned and hence the T.B.
I purchased one of these a few years back for my track days project and it was still on the shelf covered in years of dust. So I contacted them through email and they agreed to take it back towards and exchange for the newer model. I didn't have an invoice and remembered that I might have purchased it from LBC at a discount. I sent it back to them.
When they received it, Jennifer called yesterday afternoon trying to ID my customer# to locate the invoice. Since it was through LBC, it didn't appear in my personal order history.
So she matched it up after I told her that it was purchased 4-5 years ago from LittleBritishCar and cost around $150 at the time.
She wanted to know the return shipping $, I said don't bother but she insisted that Moss pays everything. I said $15-18 as I remembered. I told Jennifer all I wanted was to trade my rack in and pay the difference to get the newer rack, and included my CC# for them to charge me,
Well this morning iI get a credit memo.
FULL NEW retail for a new rack (on order) $200 + $23 return shipping + $100 for my troubles.
This is one of the many reasons Moss Motors is #1 with me. Now I can spend the rest and get more stuff!!!
I purchased one of these a few years back for my track days project and it was still on the shelf covered in years of dust. So I contacted them through email and they agreed to take it back towards and exchange for the newer model. I didn't have an invoice and remembered that I might have purchased it from LBC at a discount. I sent it back to them.
When they received it, Jennifer called yesterday afternoon trying to ID my customer# to locate the invoice. Since it was through LBC, it didn't appear in my personal order history.
So she matched it up after I told her that it was purchased 4-5 years ago from LittleBritishCar and cost around $150 at the time.
She wanted to know the return shipping $, I said don't bother but she insisted that Moss pays everything. I said $15-18 as I remembered. I told Jennifer all I wanted was to trade my rack in and pay the difference to get the newer rack, and included my CC# for them to charge me,
Well this morning iI get a credit memo.
FULL NEW retail for a new rack (on order) $200 + $23 return shipping + $100 for my troubles.
This is one of the many reasons Moss Motors is #1 with me. Now I can spend the rest and get more stuff!!!
