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angelfj1

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These stories are true. They're from another forum but I thought they were interesting enough to share.

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No.1 "I’m an industrial designer by education, as well as a mechanical engineer by experience, so I think I have a pretty relevant viewpoint (and experience base) about the design and engineering of consumer products-the good and the bad.

I own a Dack and Blecker CSxxx cordless electric leaf blower. It’s orange, tubular, blows air, plugs in to recharge, no problem. I’ve owned it for around two years. Then, one day I turn it on, and it suddenly vibrates like a blender with a brick in it. I look into the air intake, and note that the plastic impeller has blown chunks of itself into the air intake. No real surprise-it’s plastic, it should be pretty cheap to buy another one and install it like most other blowers.

Well, no-the real surprise comes when I try to order a replacement impeller. Turns out that Dack and Blecker will sell me that replacement impeller, but it’s attached to an electric motor, and that’s installed inside a housing with a handle and a switch and an LED and wires and screws and a bunch of other stuff and it looks just like the great big orange thing that no longer blows air on my blower.

Turns out that you have to buy an entire new “blower assembly” for $50 to “repair” your leaf blower. It’s sort of like buying a new car to “repair” a broken cupholder. The company only stocks five “repair parts” for this model of leaf blower, and of course the $2 part that breaks is only available by ordering the $50 part. And then you have to throw away the “broken” part.

So, as a designer/design engineer, I’d like to know how they can justify this sort of sloppy engineering, unserviceable product design, and built-in obsolescence? A consumer/former customer has to throw away a perfectly good blower assembly with a working motor, electrical system, wiring, and so on, for the sake of an non-replaceable $2 impeller part?"

No. 2

"I recently picked up my 2000 Japanese Compact from the shop. I had the head gasket replaced. On the parts list was a new oil dipstick. I asked about it and they said the plastic top had separated from the metal stick. I told them that was the fourth oil dipstick that I replaced. It seems that the gasket around the top of the dipstick makes such a good seal that it causes the heat to be trapped which in turn causes the plastic pin holding the metal stick to become brittle (heat fatigue).

When I have gone to the dealer to get replacements for the previous broken dipsticks, the service person always says “That rarely happens,” to which I have replied “Then why is the part always in stock?” I have never received an answer to my question. Monkeys must not know what types of plastics to put in high temperature environments."

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Your just scratching the tip of that berg. We sell "offshore" tools in packs like four pliers at a special price, guaranteed for life. When one is broken (usually the most popular of the four) we cannot get that one separately, the customer turns in all four pairs of pliers for a new set just to get the one he broke???? My wife bought an auto shut off iron when they first came out. Worked nice and worry free for about six months, then it stuck on one setting and could not be redirected. I was at work and she was so frustrated with this new appliance failure that she hit the switch with a hammer! (The hammers have since been hidden) and the parts and pieces were put into a box that she sent back to Black & Decker with a nasty note of complaint about new product quality etc. They sent her the latest model with an appology that the previous model had inherant switch issues, no questions asked. The hammers are still hidden, even though that worked out well.
 
jsfbond said:
I was at work and she was so frustrated with this new appliance failure that she hit the switch with a hammer!

THat's my preferred method of dealing with an especially annoying problem - go get hammered!! :laugh:
 
My 2 cents.

Same dipstick issues with VW's except they just get brittle and break. I can't replace a headlight bulb for the same reason.

My favourite: Had a stainless steel fridge with the Barn Door top and freezer drawer bottom. Clip to hold the door shut broke - warranty replaced the door! $1300 for a 50 cent part.

stunning
 
Just had a relative fly through from Germany.. He was amazed at all the plastics
and such I throw away.. and I try to recycle most things.
Glad he didn't go into my garage...........with all those tools that have small parts broken.
seems like a waste to throw them away, but the parts cost more that buying the tool new.
 
My father once had a Lancia Zagato and when the horn contacts failed he looking into getting the parts to fix it. Lancia didn't seel those bits it turned out, you have to buy a complete steering assembly from wheel through rack at close to a grand to replace 2 bucks worth of contacts. And then Lancia recommended replacing the whole thing anyway at another several hundred dollars due to a history of wear in that model. Car was sold soon after..
 
Most late model BMWs suffer from relatively weak cooling systems. A wax capsule inside the "thermostat assembly" gets FUBARd. You cannot buy the $5 thermostat itself, you need to buy the whole enchilada - thermo, housing and all for $65. Add an hour or two of labor and it's a $300 repair for a $5 hunk of wax.

Similar BMW issue; small nylon clip holding the window regulator assembly together breaks from fatigue rendering the window in-op. Can't buy the clip. Need to replace the entire regulator assembly for $200. Plus an hour or two to R+R the door. Someone could engineer the clip in delrin or aluminum and sell them for $20 a pop. They'd probably make a small fortune, but it's probably covered by a patent somewhere.

I'm half tempted to think the marketing people decide what parts are available seperately and what parts are sold as complete assemblies. If I can buy something as small as a clip or a screw, why can't I buy parts for a servicable item?
 
...and yet I can get new brushes for a 50-year-old Lucas generator through my local NAPA store, or I can drop the generator off there for them to send out for overhaul/rebuilding (which saves me two 60-mile round trips to the nearest electrical rebuilder in my area).

I do remember maybe 20 years ago or so, when I could walk into my local Sears store with a broken ratcheting socket handle and hand it to the clerk in the tool department. He or she would disappear into the back room, come back a few minutes later with new "guts" installed, and I'd be ever grateful and quickly on my way. I don't think Sears does that any more, do they? (In fact, they don't even sell the kind of ratchet handles I've long preferred in the stores any more, but at least they're still available online or through the catalog!)
 
And people make fun of me for spending so much time researching which blender I want to buy. There is no appliance in my house that I can't buy small parts for. If they're made of cheap plastic and come from China, I wont' buy it... period.
 
I had Sears refuse to replace/repair a ratchet once.
It was my Dad's. Had a 1/2" square hole in the ratchet, you had a double-male-end extension fit into it and the socket. They claimed I'd gotten my monies worth out of it.
And, is was stamped "Craftsman".
 
Andrew Mace said:
... and hand it to the clerk in the tool department. He or she would disappear into the back room, come back a few minutes later with new "guts" installed.
Hey; we still do that at my store (my counter guys are old school) we order in the new guts for an SK ratchet and CLEAN the ratchet, and install them even though we are not a dealer, (well no-one is now on SK).
 
Last year I had the armature fail on a small Bon-Aire compressor. After some trying I found a phone number for the manufacturer and inquired about buying a new armature. No, they didn't sell that, but would send me a whole new compressor for the cost of postage ($10). They are in Idaho.
 
Ya gotta think from a sales mans point of view. How can they sell you a new $150 leaf blower if you can fix the one you already bought for $5? And it cost them more to engineer and build one to be serviceable. Having something clip together takes half the time and no hardware compared to a housing than can be taken apart again. It's all cost and profit. Noone is expected to fix anything.
and personally Black and Decker is on my poo list. We currently have a B&D coffee pot. the clock/programmer doesn't keep time,and the carafe cant be poured at any rate without it dribbling all over the counter. Seems to me those are pretty basic functions of a programmable coffee pot.
And If I ever got a response like that at Sears, they'd get a speech about the definition of "Lifetime warranty"
 
TOC said:
Had a 1/2" square hole in the ratchet, you had a double-male-end extension fit into it and the socket.

Was it like this one?
It is a Husky that was owned by my father.
 

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I have had it with Rowenta, the <span style="font-style: italic">best </span>iron money can buy. German made, 1800 watts, $140.00. Last about a year then <span style="font-style: italic">kaplooey</span>, they stop working. (This is my 3rd one.) Rowenta will repair any iron at one of their designated services centers around the country, $90.00, you pay shipping, 6 weeks. Baloney. Just went out and bought a Chinese iron, almost as much power, for a hundred bucks less.
Yes ladies and gentlemen, I iron.


One of my favorite lines when asked what my family did, "My parents were in iron and steel. Momma would iron and Daddy would steal."
 
Ain't the internets wonderful. With a little Googling, one can often find consumer feedback on most any product. Rowenta gets slaughtered on most sites.
 
tr6bil, good for you!, not only do i iron but also saw,i have two macines a singer for the light stuff and a white industrial that i can do leather, canvas, etc. some of the things that dont last are not all made overseas or sold by large american companys, since the year 2000 up until todays models the chevy pickup trucks use the same resistor module for the heater control fan that have a history of going up in blazes causing many trucks to burn to the ground, this module sudenly sparked and went on fire while i was driving on rt.15 a.k.a the merrit pkwy. in ct. in my 2007 chevy 1500 p.u., i asked the dealer if this item had been recalled only to have him tell me that if i want it fixed the new "improved" module would cost $175.00 and over $300.00 for the labor. what no recalls? no one person, no company, no agency, or law to oversee such events?, for these winter months i just installed an on/off rocker switch, so for now its either off or full blastooo! :crazy:
 
when faced with this kind of auto problem, go online and look for a "campaign" related to the part in question. I saved my sister-in-law a heap on her RAV-4, a fifth gear problem that Toyota was not advertising. She was with the mileage limits by just enough to get it to the dealership for repairs.
 
jsfbond, good advice, i did just that, read all the horror stories, one incident involved a kid sitting and strapped in his child seat while the dad was driving and the mom in the right seat tooling down the interstate when the module caused a near explosive conflagration, darn near couldnt get the child out.
 
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