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but were afraid to ask: 
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My BD is just around the corner and SWMBO let me order a pair of Tecovas boots I've been pining over for at least a year for my present. I have a weird foot size that is in between a 9 and 91/2. Sometimes a 9 fits better and sometimes 91/2. Anyway, I ordered 91/2 and they arrived yesterday. When I tried. them on I realized right away I needed a half size smaller.
Tecovas ships their boots with a pre-paid return lablel in case you want a refund or an exchange (your choice). I went online and filled out the exchange form and then took the boots to FedEx the same day. Since I didn't get any email conformation when I filled in the exchange forum, I emailed them today just to verifiy that my request for exchange had gone through ok.
The lady that emailed me back said they did receive it. She also said that normally they would have to wait until they received the original boots at the warehouse before shipping the new pair, but she said since they could see the originals were enroute. Thus, she went ahead and processed the new order for the smaller size and they were shipped today. I should get them by the 1st while the originals are not scheduled to get to them until the 2nd.
That's what I call service!
Tecovas ships their boots with a pre-paid return lablel in case you want a refund or an exchange (your choice). I went online and filled out the exchange form and then took the boots to FedEx the same day. Since I didn't get any email conformation when I filled in the exchange forum, I emailed them today just to verifiy that my request for exchange had gone through ok.
The lady that emailed me back said they did receive it. She also said that normally they would have to wait until they received the original boots at the warehouse before shipping the new pair, but she said since they could see the originals were enroute. Thus, she went ahead and processed the new order for the smaller size and they were shipped today. I should get them by the 1st while the originals are not scheduled to get to them until the 2nd.
That's what I call service!
They gave you the boot 
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