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judow

judow

Darth Vader - R.I.P
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Okay this is where I am at. As you know, puter crashed and was risen by the majic of "Computer Corner." Now my problem is this - it's working after a fashion. Seems the Windows Media program is 'corrupt.' Don't understand that. Screensaver freezes, don't understand that. I can so far live with what I've got as I can't take it back right now. I am going to call them and see what they can do. I simply have way too much to do right now as local vintage car club is hosting tour in Taos the first week in August and all my data is on this cursed puter.

What I need to know and I just can't get my nice face on to call the computer geeks is HOW DO I GET MY DATA BACK INTO THE PROGRAMS? Documents into WordPerf and Office Word. Photos back into their photo program (Kodak and Photosuite and Adobe) and how can I get my addressbook back.

Now I know you nice folk out there will splain to me, not charge me and most of all speak like I have no clue about computerese.

Thanks.

Now I am going to go sulk and watch the telly for a while to work up the courage to get back to trying to sort things out.

:wall:
 
Ouch... sorry to hear...... know nothing about them windows machines, but monday is just around the corner...
 
judow said:
HOW DO I GET MY DATA BACK INTO THE PROGRAMS? Documents into WordPerf and Office Word.
Click to expand...
Hi Judy,
You shouldn't need to do anything. If Word and Wordperf are installed, you should just double click the document and the program will launch.

judow said:
Photos back into their photo program (Kodak and Photosuite and Adobe)
Click to expand...
Do you mean into an album? If you don't have the albums anymore, you may need to rebuild them. If they were rescued, there might be an import option off one of the menus like "File".


judow said:
and how can I get my addressbook back.
Click to expand...
Same thing as above. Depending on your email program, you should be able to import from the original files if they still exist.
 
What Greg said. You don't put document and photo "into" anything. They're on your harddrive, you just use the programs to open them.

There are <span style="font-style: italic">some</span> imaging programs that work around the idea that you "import" images "into" them (Adobe Lightroom for example). Really though, all you're doing is letting the program index the files and build a database. The actual files don't get put "into" anything, they're still in the same spot on your hard-drive.
 
Kind of a dumb guess here, but ISTR there's some setting you can change back and forth so that, say, in File Manager you'll see (or not see) the file extensions. Perhaps that's a part of the problem? Can anyone else hopefully explain that better than I just did(n't)? :wink:
 
I know the files are on my hard drives both D that I use to backup and C in a file the computer geeks called data. My problem is I don't know how to file them. That is retrieve them and put them where they belong. I am having a hard time trying to verbalize my problem. I know where the file cabinet is but I don't know how to get the files organized. I.E. a word processing document into the My Documents file.

darn I wished I listened better when I took a course at the local community college called Intro To Computers. Oh that's right, that was in 1980.

I do however know something that the computer gurus probably don't know.

Who was the first programmer? Huh?
 
I think I used a 'bad' word. My dam got changed to darn. It would seem our esteemed leader is not sleeping. lol
 
OK, if you can open your D drive and see the files - and you can open you C drive and see where your files need to go (usually in a file called data or My documents or something) you can do one of 2 things.

1. Open both drives at the same time, In windows XP I use the middle button on the upper right hand corner to get the window about 1/2 the size of the screen. Get both windows sized to fit beside each other and opened to where you want to retrieve from (on the D side) and where you want to go to (on the C side) and literally drag and drop. click mouse on directory - hold mouse down, drag over to new directory and release.

2. Do the same but copy and paste. (ctrl C (copy) ctrl V (paste) )

I think that is what you mean?
 
judow said:
Who was the first programmer? Huh?
Click to expand...

OOH! OOH! I know that one... :smirk: :angel:
 
judow said:
I know the files are on my hard drives both D that I use to backup and C in a file the computer geeks called data. My problem is I don't know how to file them. That is retrieve them and put them where they belong. I am having a hard time trying to verbalize my problem. I know where the file cabinet is but I don't know how to get the files organized. I.E. a word processing document into the My Documents file.

darn I wished I listened better when I took a course at the local community college called Intro To Computers. Oh that's right, that was in 1980.

I do however know something that the computer gurus probably don't know.

Who was the first programmer? Huh?
Click to expand...

Augusta Ada King, Countess of Lovelace (1815-1852) !!!

So you're trying to *move* those files to a different location on your computer? Do what J-P says. If that's not what you're trying to do, maybe try another explanation ...?

Tom
 
Mickey Richaud said:
judow said:
Who was the first programmer? Huh?
Click to expand...

OOH! OOH! I know that one... :smirk: :angel:
Click to expand...

I was thinking the same thing :angel:
grin.gif
 
PS - what amazes me about all of this is that "Computer Corner" didnt' just do a System Restore, which doesnt' move any of the data files (Word, Excel, etc.) anywhere. That would also very likely have prevented the corrupt Windows Media issue, and the screensaver "freeze".

oy.
 
Tom, most of those places employ newly minted MCSE's or wannabees, their path of least resistance (and most 'cost efficiency') is a scorched-earth policy. Scrape it stoopid and reload the O/S. Very few of the "box" I.T. outfits work to "fix" a system intact, most consumers don't want to pay a real tech's fee to do 'least harm'.

Judy, I'm ~NOT~ trying to be denigrating or insulting here, but you would be doing yourself a big favor by getting into a current community college or local library class instructing the basics of file management and O/S navigation. The curve has become too steep to struggle thru on your own.


...I'll be available for whipping after five-thirty today if you so desire. :shocked:
 
Thanks Guys. I am going to sort my files as JP said. I understand what he is saying.

Secondly I am going to be speaking with Computer Corner this morning and give them a piece of my mind (I can afford to give away just a smidgeon.) and after spending a little over $350.00 you would think they would have done a system restore and not left me with problems.

As to the first programmer - geez you guys are just way too smart!

Also Doc, I'm a learn by doing person and too dam (there's that word again) cheap to go back to school. Besides, I'm too distracted by 'piercings.' I didn't think for one moment that you were demeaning me in any fashion. I know you have better sense than to rile a lady!
 
judow said:
...

Secondly I am going to be speaking with Computer Corner this morning and give them a piece of my mind (I can afford to give away just a smidgeon.) and after spending a little over $350.00 you would think they would have done a system restore and not left me with problems.
Click to expand...

$350 ?????

<feeling faint>

If you get the money back, please split it up and send to us :smile:

Seriously, this well illustrates the tough situation most humans are in about these things. Somehow I don't think it was quite so difficult "back in the day": <span style="font-style: italic">Call tech support! The ribbon is worn out, the carriage return is stuck, and the platen won't turn.</span>

Tom
 
Most of the Rogue Malware going around now infects the system restore files also so don't go thinking it is a sure fix with MS System Restore.
 
NutmegCT said:
Somehow I don't think it was quite so difficult "back in the day": <span style="font-style: italic">Call tech support! The ribbon is worn out, the carriage return is stuck, and the platen won't turn.</span>

Tom
Click to expand...

course we wouldn't be having this conversation either - Connecticut, Canada, South Carolina etc. etc. - instantly
 
leecreek said:
Most of the Rogue Malware going around now infects the system restore files also so don't go thinking it is a sure fix with MS System Restore.
Click to expand...

Once the thing is stable and glitch free turn "System Restore" OFF!!

Regular full backups.
 
Doc - as there have been many "help! my system crashed!" posts in the past, could you give us all a few specific recommendations on backing up and restoring a Windows system?

It's not a big problem "backing up the system". But it seems lots of us get stuck on "restoring the system".

Unless you've "ghosted" or imaged a disk as a back-up, seems you'll always have a problem getting the crashed system up and running again. Especially if the HD physically crashes.

Many folks back up their "data files" onto another disk, network, server, or thumb drive, etc. But if their local HD crashes, they're stuck with (1) physically replacing the HD, then (2) reinstalling the OS (and its eight gazillion security updates!), then (3) reinstalling every bit of software they had (if they can find the install disks and ID codes). And THEN the fun begins as judow discovered: you try to put all that data back where it was before the crash.

Backing up the data is the proverbial tip of the iceberg.

How should this whole backup/restore process be managed?

Tom
 
Hey, I understood all that lingo.

I did speak with Computer Corner and the tech told me he didn't know I had a full backup on the D Drive. I said you should have known as I told the young man who took the tower in. He said well you didn't tell me. I replied "Well I guess that makes me an idiot and an a-hole as I didn't know it was my job to tell the entire staff." He then said "Have a nice day" and hung up. I followed this with a scathing e-mail to the 'upper power' saying that the tech was there to defuse the unpleasant situation and not there to show me that he was right and I was wrong and simply escallate the unpleasantness. I also said that even if he didn't know that, surely he could see that there were 2 disctinct drives and wouldn't he have questioned that? I would have and probably concluded that one of them was used as a backup drive. Well, dah. I am now probably going to have to call for someone to follow up on the e-mail.

I'll bet you all can guess that I am very tenacious especially when I'm madder than a wet hen!!!

As to splitting the dollars, I doubt I'll get anything except lip service and I don't know how to split that.
 
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