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but were afraid to ask: 
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Pretty Please - add it to our Events forum(s) and add to the calendar! >> 
jfarris
Jedi Trainee
Offline
My wife and I did an internal family, multi-car swap a couple years ago and I ended up with a 2014 Honda Crosstour, our first ever Honda.
On Feb 9th this year were were rear ended by a Saturn SUV, looked minor, no air bag deployments, no one hurt.
I decided to use a local Honda dealer body shop as I was not impressed by the shop that USAA recommended ten years ago when a deer attacked the side of our Lexus RX.
Right off the bat, Honda said the it would take a month to get a new rear lift gate. Revised that to 4/8 to get an ETA for a new gate. Honda finally decided part would be in on 4/18. Part arrived on 4/7, but was damaged, Honda would pay to repair. Rear washer nozzle broken on 4/17 during install. Car finally ready and picked up on 4/21. The car was in the shop for 72 days.
I was not happy! I've enjoyed the car, but wanted an AWD Crosstour and couldn't find on, now thinking a Subaru Outback.
Has anyone else seen these kind of issues with parts for a six year old car?
Thanks, I'm ready to get out and go somewhere!
On Feb 9th this year were were rear ended by a Saturn SUV, looked minor, no air bag deployments, no one hurt.
I decided to use a local Honda dealer body shop as I was not impressed by the shop that USAA recommended ten years ago when a deer attacked the side of our Lexus RX.
Right off the bat, Honda said the it would take a month to get a new rear lift gate. Revised that to 4/8 to get an ETA for a new gate. Honda finally decided part would be in on 4/18. Part arrived on 4/7, but was damaged, Honda would pay to repair. Rear washer nozzle broken on 4/17 during install. Car finally ready and picked up on 4/21. The car was in the shop for 72 days.
I was not happy! I've enjoyed the car, but wanted an AWD Crosstour and couldn't find on, now thinking a Subaru Outback.
Has anyone else seen these kind of issues with parts for a six year old car?
Thanks, I'm ready to get out and go somewhere!