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Hey - did you know if you click on the title of a thread it will take you to the first unread post since you last visited that thread?
but were afraid to ask: 
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Pretty Please - add it to our Events forum(s) and add to the calendar! >> 
Guys - contact me before bidding on Tr-man items
- Thread starter tdskip
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Moseso
Jedi Knight
Offline
Curious to hear your story. PM will be fine...
Here's mine. It's a very positive experience, so I don't mind posting it for all to see:
I bought a rebuilt TR3 OD gearbox from him. Worked great until I broke a tooth off the layshaft 1st gear. Decided to repair it myself instead of ship it back to the deep south. I had a spare gearbox with the right part in good shape.
He offered to repair it, despite the length of time that had elapsed, and the fact that a broken 1st gear is more likely user error than a warranty issue. As I had the thing apart anyway, I was tweaking the OD performance. We had a couple of phone consultations. He sent me a modified actuator valve, a NOS accumulator spring and some gaskets -- all for FREE. All I had to do was send him the actuator stem I was replacing.
In sum, with me, he's been a straight-up cat who has gone further than he really needed to to make me a happy customer. Sorry to hear that this seems not to be the case with you.
Here's mine. It's a very positive experience, so I don't mind posting it for all to see:
I bought a rebuilt TR3 OD gearbox from him. Worked great until I broke a tooth off the layshaft 1st gear. Decided to repair it myself instead of ship it back to the deep south. I had a spare gearbox with the right part in good shape.
He offered to repair it, despite the length of time that had elapsed, and the fact that a broken 1st gear is more likely user error than a warranty issue. As I had the thing apart anyway, I was tweaking the OD performance. We had a couple of phone consultations. He sent me a modified actuator valve, a NOS accumulator spring and some gaskets -- all for FREE. All I had to do was send him the actuator stem I was replacing.
In sum, with me, he's been a straight-up cat who has gone further than he really needed to to make me a happy customer. Sorry to hear that this seems not to be the case with you.
Well I am sure glad you hear you had a good experience. Given how small the TR community it is great to hear when vendors step up, or help owners help take care of one another. Mine experience was not an example of that....
I'm still hopeful that this could be an OK experience, but it's been a week now and despite 4+ emails it's dead-air.
I'm still hopeful that this could be an OK experience, but it's been a week now and despite 4+ emails it's dead-air.
Marvin Gruber
Yoda
Offline
TDSkip,
I just emailed TR man and he called me right back. He has been out of town and said he would contact you today. I have bought stuff and traded parts with him for years with no problems. Give him a chance, I think he will help. I have two of his overdrives, both work great.
Marv
I just emailed TR man and he called me right back. He has been out of town and said he would contact you today. I have bought stuff and traded parts with him for years with no problems. Give him a chance, I think he will help. I have two of his overdrives, both work great.
Marv
Marvin Gruber
Yoda
Offline
Glad to hear !
Hey guys - as promised I wanted to give an update to close this out. Brad and I talked live tonight, and worked everything out. Two important take aways here;
<span style="font-weight: bold">1) Brad is a stand-up guy, and this was all a misunderstanding.</span>
2) I need to get my butt off email and pick up the phone more, since my reliance on email wasn't helping get to a resolution. My bad.
So we're good, in fact I'm going to ship off that A-type O/D to Brad so he can rebuild it.
<span style="font-weight: bold">1) Brad is a stand-up guy, and this was all a misunderstanding.</span>
2) I need to get my butt off email and pick up the phone more, since my reliance on email wasn't helping get to a resolution. My bad.
So we're good, in fact I'm going to ship off that A-type O/D to Brad so he can rebuild it.
Mark Jones
Jedi Warrior
Offline
Over the past few months it has been proven true to me over and over again that email and text messaging are not effective communication tools. Talking face to face or over the phone with someone is so much more effective. We use facial reactions and tones of voice to interact with people. It is so easy to misunderstand, or take the wrong way, something that is written. Email and text messaging are okay to relay a message but as a communication tool, they pale in comparison to talking.
