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So last night I was out in Boston with my sister (I'm visiting family this Christmas) and managed to drop my iPhone while we were walking around the Commons. When we got back home I noticed that the phone body was starting to separate a little bit. Phone still worked fine, and glass was uncracked, but the case was not happy.
So today I had a free day while Mary worked, and planned to wander around Boston. I pulled up the Apple Store location on the phone and made my way there (Boston public transit is great). I talked with one of their "Genious" guys -- silly name for their service/help folks. I was just looking to see what my options were for repair, so I could plan for the costs involved. After explaining to the fellow what had happened, he told me that they would do a one time free exchange (the issue was considered "cosmetic" under their normal terms, which makes sense). So in a few minutes I was back out the door with a new phone, free of charge!
The gent was even nice enough to find one of the replacement phones that had some battery charge in it, as I told him I was out and about for the day. A small thing, over all, but still a great way to start the day. I'm out my tunes for the rest of the trip, but that's a small thing next to having a working phone.
So today I had a free day while Mary worked, and planned to wander around Boston. I pulled up the Apple Store location on the phone and made my way there (Boston public transit is great). I talked with one of their "Genious" guys -- silly name for their service/help folks. I was just looking to see what my options were for repair, so I could plan for the costs involved. After explaining to the fellow what had happened, he told me that they would do a one time free exchange (the issue was considered "cosmetic" under their normal terms, which makes sense). So in a few minutes I was back out the door with a new phone, free of charge!
The gent was even nice enough to find one of the replacement phones that had some battery charge in it, as I told him I was out and about for the day. A small thing, over all, but still a great way to start the day. I'm out my tunes for the rest of the trip, but that's a small thing next to having a working phone.
Hey Guest!
smilie in place of the real @
Pretty Please - add it to our Events forum(s) and add to the calendar! >> 

