I’m not an optometrist. And I don’t play one on TV.
But I’ve worked around optics manufacturing a bit.
Scratches can be completely removed from glass
if the glass is reasonably workable and
if you use the right materials, tools and techniques.
Unfortunately, that doesn’t mean it’s practical or even possible to do to a piece of automotive glass in a DIY environment. It really depends on the piece of glass, the nature and severity of the damage and the skill of the operator.
If the glass has good workability (and
no coatings), very light scratches can probably be removed. Heavy scratches might polish out but doing so can leave optical aberrations.
Chips are usually
a lot deeper than scratches and you usually can’t buff them out. Large chips can be filled with special epoxies. The repair won’t be invisible but can be a big improvement.
Eastwood sells materials, tools and kits.
John Morralee said:
... wondered wether a 'melt system' would do the job. I have no experience of this method, or even how it works. I have seen adverts. of an appliance being held to the windscreen over a chipped out area ....
What you saw was probably an epoxy injector system.
Auto glass is tempered under very tightly controlled conditions and can’t be re-melted.
PC.