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Getting fed up with the constant "We need feedback on your visit"

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DavidApp

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Seems that every time I step out the front door I will get inundated with "We need feedback on your recent visit"

I took my wife's car for a service a couple of weeks ago and had a 3 1/2 hour oil change. I was waiting in the waiting area and my paperwork said "Waiting" After 3 + hours I went and asked how much longer it was going to be. "Your paperwork is right here" There was no apology for not telling me it was ready or why I was not asked what I was waiting on.
When I got home there was a message on the answering machine. "Your car is ready for pickup"

So when I got the "We need feedback on your visit. How did we do?" I filled it in and used all available letters letting them know thet did not do well.

The next day I get a "Thank you for your feed back" and that was all.
So they are a total waste of time.
I got a similar e mail from Office Depot last week having bought a roll of packing tape.

If you do not respond they send it again.
I need a random e mail for that kind of store.

David
 
Same here. Doctor visits, car service, customer service via phone, Home Depot purchases, Walmart - next day the email arrives. Please rate us with one, two, three, four, or five stars. Regardless of how many stars you choose, you're taken to another webpage asking for detailed feedback.

On a similar tack ... email from doctor's office says "Click here for important information about your upcoming appointment".

Click, log in, and get "Reminder: Your appointment is on Thursday at 10am. Please complete these online medical history forms before arrival".

yeesh
 
The curious part of this "feedback" schema is, these places PAY for the "feature" of gaining the data but seem to completely ignore it. Yet they hound you (with more automatically generated software) if you don't respond immediately to their inane query. They ignore you, you can't ignore them.

DavidApp said:
I took my wife's car for a service a couple of weeks ago and had a 3 1/2 hour oil change. I was waiting in the waiting area and my paperwork said "Waiting" After 3 + hours I went and asked how much longer it was going to be. "Your paperwork is right here" There was no apology for not telling me it was ready or why I was not asked what I was waiting on.
When I got home there was a message on the answering machine. "Your car is ready for pickup"
Click to expand...
That's just pi$$-poor customer service. Hope someone in their HR "department" gets to read your comment form, but don't hold yer breath for any change.
 
I NEVER respond to the “we need feedback” emails. I just delete them but as doc says they invariably send another one. My delete finger is ready 👇
 
I recently bought a part from a seller on that e auction site. A week later I received an email asking me to rate my purchase. Since I was very happy with the item I wanted to give him a good review. The email had a picture of the part and a button to click to give my response. When I clicked on it, I got a screen that said I must purchase or sell something to give a review. The original email said to rate my purchase. Duh!
 
So much I agree with here - what amazes me is that they ask for opinions on the most banal things. "Ummm it's a garbage bag..." "It works."

As noted elsewhere we just put in an Ikea kitchen - I have been asked to review two things. 1. The legs of the cabinets and 2. The 2x4 Island bases. Seriously? not the hinges? or the drawers or.... sheesh.

In Canadia they have a chain called Canadian Tire - there is no real American counterpart, sort of Advance Auto meets Target with a dash of walmart and harbor freight. It is a true Canadian institution (100 years this year) At any rate, this headline showed up in my feed this week.

:D I laughed out loud

1647094137470.png
 
AngliaGT said:
So JP,when did you move to Canadia?
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When we moved to 'Merica, my son played Water Polo - (there was a rumor that he was an imported ringer) His nickname was Canadia and it kind of stuck.
 
If I get tech support
Gliderman8 said:
I NEVER respond to the “we need feedback” emails. I just delete them but as doc says they invariably send another one. My delete finger is ready 👇
Click to expand...
If I interact with a human being (like an Apple Tech Support person) I will, in those cases, leave feed back. My DIL was a customer support person for USAA and her leadership looked very closely at their support staff's performance via the feedback they got. If I get decent service especially, I will leave the guy or gal a glowing report (because as my DIL will tell you, customer support is a tough gig.)
 
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Basil - I do exactly the same.

A few years ago I got a call, where a real person (!) asked me how the previous customer service rep performed. The caller went through an obvious script, and I patiently answered each question. At the end, the caller said "Thank you for your patience. I don't get paid unless I can finish the questionnaire."
 
Basil said:
If I get tech support

If I interact with a human being (like an Apple Tech Support person) I will, in those cases, leave feed back. My DIL was a customer support person for USAA and her leadership looked very closely at their support staff's performance via the feedback they got. If I get decent service especially, I will leave the guy or gal a glowing report (because as my DIL will tell you, customer support is a tough gig.)
Click to expand...
Just after I went to my physician for a flu shot I received one of those automated emails asking me to rate my ~physician~ regarding my flu shot.
I saw the doctor briefly; he left the room and a nurse came in and administered the shot.
So who am I rating?
 
Elliot - that's one of the joys (frustrations) of automated communications today. How do we communicate with illogical people? We ignore them.
 
Just a minute ago I got a feedback request from my credit card company asking "How we did?"
I was overcharged $10 and still had my receipt for the transaction. It wasn't even a question that the merchant put through the wrong charge from what I had signed for.
I went to the credit card company website, disputed the charge, and uploaded a copy of my AmEx receipt that I signed for. Everything was done online. There was a mistake and it was corrected as it should have been.
Asking "How we did?" when there was an obvious mistake seems silly.
 
Perfect opportunity to remind them it was their mistake though. "You did all right in correcting YOUR mistake. Now can you refund my time wasted in having to point it out to you?"
 
Bayless said:
Perfect opportunity to remind them it was their mistake though. "You did all right in correcting YOUR mistake. Now can you refund my time wasted in having to point it out to you?"
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All good points except I would be wasting more time trying to reason with them. But I like your thoughts!
 
I get tired of that mess also. Something else I am getting tired of is pulling in a restaurant to go inside and eat, then can't get a parking spot within 50 yards of the door because all of those are for pickup orders. Do they not realize they don't need 50 parking spots for this anymore, drives me crazy.
 
titanfan10 said:
I get tired of that mess also. Something else I am getting tired of is pulling in a restaurant to go inside and eat, then can't get a parking spot within 50 yards of the door because all of those are for pickup orders. Do they not realize they don't need 50 parking spots for this anymore, drives me crazy.
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What are they going to do, give you a ticket?
 
titanfan10 said:
I get tired of that mess also. Something else I am getting tired of is pulling in a restaurant to go inside and eat, then can't get a parking spot within 50 yards of the door because all of those are for pickup orders. Do they not realize they don't need 50 parking spots for this anymore, drives me crazy.
Click to expand...

It really irks me when employees park in front/near the entrance,
when they work at places like that.That should be for the customers.
We have three people where I work that do that.I've talked to my
manager about it,but he doesn't seem to do anything about it.One lady
even parks in the handicap parking spot closest to the front door,and I've
seen her push a shopping cart all the way around the store with no problems.
I really want to say something about it to her,but I'm afraid that she'll get mad
at me.
 
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