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EBAY question What do I do?

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hottvr

Jedi Warrior
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I sold 3 items today on EBAY and in my description I said I only ship to the US. Well, 1 winner is in Isreal and one is in Finland. I have emailed them both, but haven't received any replies. Do I have to go thru with the auction? or ship to the winner with different shipping charges.
Rick
 
No, They didn't read the fine print and I would say it is either a new auction or you can sell to the next 2 bidders

Or, asked them if they want it bad enough they will chip in the extra shipping.
 
As you said you'd ship only within the USA, you're off the hook. You could ask the buyers where in the USA they'd like you to send the items - maybe to their USA contacts?

Tom
 
You can also invoice them with a new shipping cost. I list stuff for US only as well, when someone outside the US gets the high bid the automatic invoice always asks for an updated version with new shipping. Ebay won't let them pay until you offer an adjusted invoice. Figure out the cost for you to ship to their location, the value of the time it takes you to fill out the customs forms and add insurance and tracking (if not automatic). Those last two things are CYA with shipping to overseas buyers anymore. Then add it all up and send them the invoice. If they don't pay, you can start an unpaid item dispute and then offer it to the next highest bidder (Second Chance). That's what I have done in the past and it has worked for me.
 
What a PITA! :shocked:
 
DOc...all I can say is..and it ain't a type of bread!!!
 
I had that happen too for a TD top frame and when I told him it would cost $200 to ship to Germany, he never contacted me again. I told ebay and they refunded my listing fees. I listed it again and made a few extra bucks the 2nd time around. Scare 'em off and then tell ebay.
 
I had that happen to me.Buyer was in Italy.
But I finally got a US contact to mail it to,so
it turned out OK.
I also had a problem - they had my old email
address still listed,& I didn't catch it.I had to
contact ALL of the winners of the auctions & have
them cancel the original Paypal payments,& then
resend them to the new email address.All but one
complied.I may have to end up "eating" that one.
I also had a problem with the part not being
as good as the buyer thought it should be.I put
"as-is,where-is" in the discription.He gave me
bad feedback.I responded to them by asking why
they haden't contacted me first.I refunded their
money,including shipping,as that is how i would
like to be treated.I had 100% up to that point.

- Doug
 
hottvr said:
I sold 3 items today on EBAY and in my description I said I only ship to the US. Well, 1 winner is in Isreal
Rick
Click to expand...

Wasn't me! Give them a day or two and my guess is that they will reply. The difference in time zones means that it will take a bit longer for the reply.

I have bought many items on E-bay and had them shipped from either the US or UK to Israel and have never had a shipping problem.

The only difference for you will be a tiny customs declaration you have to fill out (they have it at the post office) Maybe it will take a minute to fill out.

Obviously you are not expected to subsidize their shipping costs.

Rather rude behavior on the part of the buyers. I ALWAYS contact the seller prior to bidding if I know it will need shipping, much easier in the long run.
 
:iagree:

I'm much more willing to ship to an overseas buyer if they ask first. It lets me know they are serious and didn't buy it on a whim that they can forget if the shipping is too high. When they do that, they ruin the opprotunity for others.
 
If it was my listing, and it plainly says Shipping to US only... I'm not even going to entertain the thought of sending it outside the state. Contact e-bay and relist (or offer it to next US bidder).
 
I've got a luthier friend who sells alot of tonewood on e-bay. He has a pretty good stock of Brazilian Rosewood. According to the CITES agreement, he is not NOT ALLOWED to sell any of this wood out of the US. He constantly gets people outside of the US trying to buy the wood, but by international law he just can't. He tries to send e-mails to these people before the auction ends, but sometimes he just winds up selling second chance. And all of this after explaining the whole CITES thing in the listing. :wall: It drives my friend up a wall. he wouldn't sell the stuff, but it's like gold to the classical guitar builder, and he has more then he'll use in his lifetime.
 
I'm going to go thru with both overseas sales. The Finnish buyer for the roller rockers is going to pay all shipping costs and the buyer in Isreal has a contact here in the states. I still don't know how they are going to pay, because I didn't offer paypal as an option.
Rick
 
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