Hi Guest!
Hey - did you know if you click on the title of a thread it will take you to the first unread post since you last visited that thread?
but were afraid to ask: 
STOP!! Never post your email address in open forums. Bots can "harvest" your email! If you must share your email use a Private Message or use the 
smilie in place of the real @
Pretty Please - add it to our Events forum(s) and add to the calendar! >> 
philman
Jedi Knight
Offline
I sold an extra dash pad through Ebay and used their automatic invoice to invoice the purchaser. Ebay entered an incorrect shipping amount on the invoice incurring an extra expense on my part (the amount was 1/3 the actual shipping costs). First they accused me of entering the shipping data incorrectly. Then they denied responsibility saying the shipping calculations was a "free" service to sellers. After five contacts and finally telling Ebay that I would not be paying my sellers fees for this transaction I got this response...
Dear Phillip,
Thank you for letting us know that invoices are showing an incorrect
invoice amount during checkout. We are aware that this is happening and
hope to have it corrected as quickly as possible.
Please accept our apology for any inconvenience this may be causing.
-STEPS TO CONTACT OUR BILLING TEAM:
To connect to our Billing Live Customer Support team - please go to:
https://pages.ebay.com/help/account/livehelp-billing.html
It is my pleasure to assist you. Thank you for choosing eBay.
Sincerely,
Saul S. R.
eBay Customer Support
<<the last email I sent to them, prior to the above response>>
Hello,
I don't agree with your answer.
Ebay sends an invoice to my customer. Therefore Ebay is responsible for the contents of the invoice, including the incorrect shipping estimate supplied by your vendor. I entered the correct data.
What you need to do to resolve this issue is to allow me to speak to someone with authority to refund the seller's fees. It seems that I can't get past the denial stage of customer service. What will happen is I will not pay my bill at the end of the billing cycle because I am disputing the amount. Ebay is to refund my seller's fees for this item.
Thank you,
Phil Carson
Dear Phillip,
Thank you for letting us know that invoices are showing an incorrect
invoice amount during checkout. We are aware that this is happening and
hope to have it corrected as quickly as possible.
Please accept our apology for any inconvenience this may be causing.
-STEPS TO CONTACT OUR BILLING TEAM:
To connect to our Billing Live Customer Support team - please go to:
https://pages.ebay.com/help/account/livehelp-billing.html
It is my pleasure to assist you. Thank you for choosing eBay.
Sincerely,
Saul S. R.
eBay Customer Support
<<the last email I sent to them, prior to the above response>>
Hello,
I don't agree with your answer.
Ebay sends an invoice to my customer. Therefore Ebay is responsible for the contents of the invoice, including the incorrect shipping estimate supplied by your vendor. I entered the correct data.
What you need to do to resolve this issue is to allow me to speak to someone with authority to refund the seller's fees. It seems that I can't get past the denial stage of customer service. What will happen is I will not pay my bill at the end of the billing cycle because I am disputing the amount. Ebay is to refund my seller's fees for this item.
Thank you,
Phil Carson
