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ebay étiquette question

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jvandyke

jvandyke

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I bought a piece of trim off ebay last week. It was described as "Item is in great shape. Chrome is very clean." It isn't. Not even good enough for a low grade driver IMHO. lots of scratches and surface rust and it's bent. The description also contained reference to Volvo parts, which was clearly just careless error on the seller's part. Anyway, how much of a "refund" is normal? Just the selling price?, I eat shipping both ways? (which is 2x the cost of the piece of trim BTW), or what's considered "normal".
I'd just like to settle if "fairly" and go on with life, we're talking peanuts here but the principle of the thing bothers me. Thoughts?
Item #110444823970 if you can still view it. Just a hood trim for $10ish that I expected to be better than the one I have, mine (bought on ebay) is much much better. I could turn around and sell the one I just got but I won't lie, it's not very nice, therefore it is next to worthless, IMHO. I wouldn't want to even sell it.
 
Good luck, the last misrepresented item that I bought on eBay went into fraud resolution with my credit card company. Be sure to save all communications and take lots of pictures of the one you bought as well as a good one to show the difference. My item was much more expensive and the shipping was $150.00 which I wound up eating although I did get a refund of the purchase price from Mastercard. PayPal was no help at all! I still have the item: the seller never contacted me about returning it even though my original offer for resolution included my shipping it back to him in exchange for a full refund.
 
<span style="font-weight: bold">- IMHO -</span>

I would message him and tell him how unhappy you are.
The picture looks pretty good, it doesn't even sound like the piece you received was the one in the picture.
That's because the picture is taken at about 10 foot most likely, no close up shots to show condition.
I would tell him that you will leave him a negative feedback. That will hurt him as a seller and he knows it.

He could make it right by refunding your money and paying postage one way, otherwise he gets a negative feedback.

<span style="font-weight: bold">"Item is in great shape. Chrome is very clean"</span>

So you didn't like the shape of the item, but the seller thought it was a "great shape". You didn't like the chrome but the seller thought it was "very clean".
Was it dirty or just bad chrome - pitted or rusty?

When buying something like chrome ask to get a close up picture, otherwise you really don't know what you're getting. What looks "good" to one person looks like crud to another.
If they won't give you a close up then pass unless you're willing to have it re-chromed. Chrome always looks good in a picture from ten feet or more.
 
44 netural-negative feedbacks in the last 12 months.I don't think he will care if you tell him you will be leaving negative feedback. You can give it a try though.
 
Hey, remember that PayPal is now mandatory to protect buyers.

Yeah right.

I hope you can get some satisfaction out of the seller...but personally I won't buy any longer from anybody with less than 99% ratings.
 
The first thing to do is to contact the guy and let him know that the item was not as represented. He'll either (1) do something about it, (2) ignore you, or (3) tell you you're full of, uh, you know what. It's possible that it's a mistake, and he'll fix the problem.

If the result is either (2) or (3), and it isn't a lot of money, I'd just leave a negative feedback and write it off. I've had to do this a couple of times. I've also had three experiences where a seller simply didn't deliver. In two of those, the amount was substantial and I got a refund through Paypal. The third was only a few bucks so I just left negative feedback and dropped it. Life is too short to make a big deal of a small-cost scam. It's annoying, I know, but there's a saying: pick your fights. I think that's wise.
 
I've had a few contacts with him. First he said "oh well". Then he said send it back for a refund, but I'm thinking, refund and THEN I'll send it back, I'm not putting more $$ down that hole, actually if he gave me $5 I'd shut up, actually, I'm already tired of it. I've been around ebay a long time but I broke my rules on only going with high end sellers and good representation. I deserved to get burned on this. Lucky it's cheap (or I wouldn't have bid). I've never "fought" over a transaction before. Would a buyer normally pay return shipping, or just refund the purchase, or refund the purchase AND initial shipping? I've done about 120 ebay transactions and all have been good going both ways.
 
What card type do you have the charge on...if it is Amex you can file
a refund with them and they handle or charge back to paypal...
 
for that kind money we are talking about, it not worth the aggrevation, forget it about and don't buy form again, time is money, don't waste it with this seller. I once bid on a 1275 crank, it was in the final minutes and no one had bid, i got the thing for like 8 bucks, got it here, and the journal was damaged, turned, basicly not worth fixing. Now the buyer did tell me I could ship the crnak back to him, he;s look at , la, la, la and let me, at that point I could only see more money being spent on a boat anchor, threw in the scrap pile and moved on, and I'll never buy from the guy again. Some battle are just not worth fighting.
 
You should get 100% back IMO. I had it happen before. Why should you eat shipping ?!?!?! You didn't do anything wrong.

Someone has a 1500 engine on there right now saying "good compression" in the description but the test numbers are written on the valve cover are: 150 145 145 120. I tried to contact them and "address" this issue but haven't heard anything back.

I once bought a "no rust, perfect" trunk lid that showed up w/ rust bubling up around the inner seam.

I contacted them and they said they thought it wasn't a big deal. No rust means exactly that.....NO RUST !!!

Got almost all of my $$$ back but the C.O.D return shipping. Seller declined it so it came back. I got a decent trunk for $26 that I can use on something else. I can live with that.

You had to send him $$$ first to get it, right ?!?!?!?!?

He's got to send you $$$ first then also.

You're not asking him to do anything that he didn't ask you to do first.

Have him refund you. If he doesn't send enough back to cover return shipping, send it back C.O.D.

Remeber, at this point it's about PRINCIPLE !!!
 
It bothers me he got my $$ (not much I admit) for being unscrupulous, overly zealous, optimistic. When I list stuff it's full disclosure, what I'd want to know if I were buying it, not gloss over. We'll see what happens, I asked him what refund amount I could expect, haven't heard back yet. I'll wait a few days then see about going through Paypal or something, at least I'll give negative feedback and hopefully the next guy will move on and not get "burned".
FWIW I bought the same chrome piece on ebay a while back for $2.80 and some shipping. Bargain. Looks very good, just thought this might be a tad better and I could flip the other one to recoup. Oops.
So, normally one would expect original purchase price AND original shipping costs to be refunded, return shipping is paid for by "buyer"? I wonder if that is "normal". The one time I had a dissatisfied customer (an electronic bit that was DOA) I refunded his purchase price, his shipping cost AND his return shipping because I figured it shouldn't cost him a dime. No big deal in the end, $20 isn't the end of the world.
 
I just got taken on ebay. I opened a claim with Dispute Resolution. I paid the seller and never received the item. I went back to leave negative feedback and found the guy is getting hammered by buyers that did not receive their item. I went through PayPal, so I'm supposed to get a full refund after 7 days of filing the claim. It's a lot better to call customer service at ebay and talk to someone. I hate the inconvenience and hassle of all of this.
 
I bought a laptop on Ebay about a month ago, it arrived and worked but was missing a couple buttons between the keyboard & mouse pad.
I emailed the seller over and over, finally last week I told him I was about to leave negative feedback.
Today I went in to leave the negative and the Ebay system put up the warning saying negatives can't be changed once they are left and was I sure and wouldn't I try contacting the seller again.
I left it on my browser and didn't finalize the feedback while I made one more attempt.
Right after I sent another message the seller responded, said he had been busy moving and didn't see my messages. He would look for the parts and hoped he could resolve the situation.

So - sometimes you just have to do what you have to do, and usually sellers do want to take the opportunity to avoid the negative feedback.

Sometimes they are just crooks.
 
I just finished up a transaction for an MG rearend where I didn't get it for a long time and the seller wouldn't respond to my emails and had more than a few blemishes on his feedback. When I finally got to the point of filing a Paypal claim to get my money back, then all of a sudden he was interested in responding. He said his father had had a stroke and he was out of town but it's impossible to know if that's true or just a cover story. It would be easier to believe him if he didn't already have a history of late items. I very politely said "sorry to hear that. Can you please include a shipping confirmation/tracking number when you send it" The package arrived a few days later and in good condition but I have to wonder if I would have ever seen it if I didn't go through the extra hassle.

When I placed my bid on that item I saw the low feedback score and thought, "Even at 90% that's 1 in 10. What are the chances it would be me?" From now on I'm sticking to sellers with only good feedback.

JACK
 
Don't leave it u pto him to decide how much you get back. You should get it all back + return shipping. I had to do the same for a guy who bought a dizzy from me. It didn't have the dust shield and he was mad. I told him no returns in advance but wanted to make him happy and I'd send him a shield. That wasn't good enough and he wanted all of his mooney back. I gave it to him +return shipping. later, I figured out he bought a dizzy and a shaft for the same $$$ and that's why he wanted to return it. Oh well, I'm out $22 for a perfectly good dizzy. I didn't post a pic of it and forogt if it even had a shield or not.
 
my experience on ebay has taught me that there's no way to turn this situation into a positive one if you're the buyer. just leave him negative feedback and walk away. ignore his whining if he asks you to take it down. you'll get to the point where you wish you'd never thought about trying to resolve it (if you're not there already).
 
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