customer service

[AweMan]

This is so priceless
and so easy to see happening - customer service, being what it is today!


A lady died this past January, and ANZ bank billed her for February and
March for their annual service charges on her credit card, and
Then added late fees and interest on the monthly charge. The balance had
been $0.00, now is somewhere around $60.00.

A family member placed a call to the ANZ Bank:

Family Member:
'I am calling to tell you that she died in January.'

ANZ:
'The account was never closed and the late fees and charges still apply.'

Family Member:
'Maybe, you should turn it over to collections.'

ANZ:
'Since it is two months past due, it already has been.'

Family Member:
So, what will they do when they find out she is dead?'

ANZ:
'Either report her account to the frauds division or report her to
the credit bureau, maybe both!'

Family Member:
'Do you think God will be mad at her?'

ANZ:
'Excuse me?'

Family Member:
'Did you just get what I was telling you . . . The part about her
being dead?'

ANZ:
'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:
Family Member:
'I'm calling to tell you, she died in January.'

ANZ:
'The account was never closed and the late fees and charges still apply.'

Family Member:
'You mean you want to collect from her estate?'

ANZ:
(Stammer) 'Are you her lawyer?'

Family Member:
'No, I'm her great nephew.'
(Lawyer info given)

ANZ:
'Could you fax us a certificate of death?'

Family Member:
'Sure.'
( fax number is given )

After they get the fax:

ANZ:
'Our system just isn't set up for death. I don't know what more I
can do to help.'

Family Member:
'Well, if you figure it out, great! If not, you could just keep billing
her. I don't think she will care.'

ANZ:
'Well, the late fees and charges do still apply.'

Family Member:
'Would you like her new billing address?'

ANZ:
'That might help.'

Family Member:
' Rookwood Memorial Cemetery, 1249 Centenary Rd, Sydney Plot Number
1049.'

ANZ:
'Sir, that's a cemetery!'

Family Member:
'Well, what do you do with dead people on your planet?'

 

[JamesWilson]

:lol:

 

[bugimike]

:lol: :lol: I'm dying to repeat that one!!

 

[Hedgehog]

There is some true there!

My wife has had similar conversations with customer service people after her first husband passed away.

 

[DrEntropy]

Me mum an' da have both left th' table. She a few years after he. The phone calls from solicitors for her after her death were on-going, one afternoon I'd had enuff and pulled a trick outta *her* bag:

Caller: "Is Josephine in?"

Moi: "Yes, but she's unable to come to the phone just now."

Caller: "When would it be convenient to speak to her?"

Moi: "You can speak to her now. She just can't respond."

Caller: "Are you authorized to respond FOR her?"

Moi: "She never allowed me that privilege in past, I suspect that hasn't changed."

Caller: "Well, this concerns her subscription to ~blah-blah~ magazine."

Moi: "She can no longer read. I doubt she'd be interested."

Caller: "Oh! Is it something serious?"

Moi: "Well, if you consider being turned to ash and stored in an urn on a shelf in th' livingroom serious, then I would have to say; yes."

Caller: ~CLICK~



Waste their time, get their attention. They don't call back.

 

[Mickey Richaud]

Good on ya, Bro!

However, I suspect your efforts were for naught. Until we figure out how to call the idjits that are responsible for hiring these poor souls who do the work and harass them no end, I fear this solicitation is going to continue.

 

[DrEntropy]

I could hear her gigglin'. That alone was worth it. :wink: