Hey - did you know if you click on the title of a thread it will take you to the first unread post since you last visited that thread?
but were afraid to ask: 
STOP!! Never post your email address in open forums. Bots can "harvest" your email! If you must share your email use a Private Message or use the 
smilie in place of the real @
Pretty Please - add it to our Events forum(s) and add to the calendar! >> 
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- Thread starter HealeyRick
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That's a new one on me. I'm sure BMC, BL, JRT, etc had a whole bunch of them written and sent out during the waning years of their reign. One of my oft-told stories was traveling to England with my new wife in 1977 and we wanted to have the experience of driving a sportscar around the country. I booked a new TR7 in advance and when I arrived at the agency to pick it up was told they didn't have the car. When I asked why not, I was told, "They are all in the shop for repairs." They did give me a very nice MGB-GT, though.
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Many versions of "bed bug", but basically: a complaining customer receives a seemingly personalized and polite written apology in response to his correspondence, but marred by the inadvertent inclusion of instructions from a manager to send the recipient “the standard letter”.
www.snopes.com
The Bedbug Letter
Apology letter to wronged customer is marred by attached instructions to send the standard form letter.
www.snopes.com