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Darth Vader
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I go to Sears and pick out a Beautyrest pillow top mattress and box spring. Ask about warranty if sags etc, told no problem 20 year warranty. Who uses warranty anyway, had old bed 18 years. After 9 months sags and dips, discomfort to the point of lost sleep. Go to Sears and was told sorry you must go thru manufacturer warranty. Send required photos of string across the mattress to measure dip depth and letter. They reply with number to call. I call.
Them: you need more photos showing required 1 1/2” depth which is industry standard
Me: it doesn’t measure 1 1/2” but I am not happy
Them: sorry doesn’t qualify for warranty
Me: bed stinks, I can’t stand it, it is uncomfortable
Them: comfort isn’t a warranty claim
Me: isn’t comfort the purpose of a mattress
Repeat conversation several times
Them: ok I give, I will do you a big favor and replace mattress
Me: not acceptable, we will be having this same conversation in a few months
Them: best I can do
Repeat conversation several times
Me: I will spend more money just give me a credit
Them: no can do
Repeat conversation several times
Me: so your saying Sears doesn’t stand behind their products
Them: it’s a manufacturer warranty
Me: not acceptable
Repeat conversation several times
Them, ok fine, credit it is.
After much to much research pick out a different mattress w/o box spring for more money from what I learned is a poor, overpriced selection.. Much to my surprise they accept. Ordered elsewhere platform frame to replace box spring and topper for comfort on a too firm ultra firm mattress that should last better. In the end I spent a few hundred more $’s and would do it different if starting from scratch but at least not stuck with throwing out mattress and spending even more.
So being obstinate, not my nature but my back hurts and I’m tired, has a new mattress on they way. Thanks for listening, I feel better already.
Them: you need more photos showing required 1 1/2” depth which is industry standard
Me: it doesn’t measure 1 1/2” but I am not happy
Them: sorry doesn’t qualify for warranty
Me: bed stinks, I can’t stand it, it is uncomfortable
Them: comfort isn’t a warranty claim
Me: isn’t comfort the purpose of a mattress
Repeat conversation several times
Them: ok I give, I will do you a big favor and replace mattress
Me: not acceptable, we will be having this same conversation in a few months
Them: best I can do
Repeat conversation several times
Me: I will spend more money just give me a credit
Them: no can do
Repeat conversation several times
Me: so your saying Sears doesn’t stand behind their products
Them: it’s a manufacturer warranty
Me: not acceptable
Repeat conversation several times
Them, ok fine, credit it is.
After much to much research pick out a different mattress w/o box spring for more money from what I learned is a poor, overpriced selection.. Much to my surprise they accept. Ordered elsewhere platform frame to replace box spring and topper for comfort on a too firm ultra firm mattress that should last better. In the end I spent a few hundred more $’s and would do it different if starting from scratch but at least not stuck with throwing out mattress and spending even more.
So being obstinate, not my nature but my back hurts and I’m tired, has a new mattress on they way. Thanks for listening, I feel better already.
