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Nice UPS story

JPSmit

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I know we love to hate courier companies, but, had a great experience today.

We were on vacation last week at a timeshare in Newport - and I left some clothes behind. The next day I got an email from the timeshare and a company called Ileftmystuff.com which would ship it back for me. Fine, pay my dues and off it goes.

This morning I got a call from UPS asking about the shipment and especially if I had bought the clothes new? I said no, I had forgotten tham - and she said that I would have to pay the duty (or I could go to customs - at the airport - close by) to fill in the appropriate forms to get the duty waived.

I explained that the website had instructed me on valuing the contents and that I had done as instructed. She asked me to email her with a new valuation and declaration and she would speak to her boss. 45 minutes later I get an email and all is well for delivery tomorrow - no duty involved.

Oh and while we were talking someone was singing in the background - all in all a remarkably 'above and beyond the call of duty' experience.

:cheers:
 
Ok, since you posted this in the humor forum, I was expecting a punch line. I'll move this to the Pub.

In general I have had mostly positive experiences with both UPS and FedEx (and even DHL). Not perfect mind you, but mostly positive experiences. Glad things worked out well for you.
 
Ok, since you posted this in the humor forum, I was expecting a punch line. I'll move this to the Pub.

In general I have had mostly positive experiences with both UPS and FedEx (and even DHL). Not perfect mind you, but mostly positive experiences. Glad things worked out well for you.
thanks Boss - not sure why I posted there - brain fart I suppose.
 
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