Bret said:
wkilleffer said:
I fail to understand the allure of rental car abuse as well. I was always taught that you treated the property of other people the same as you would want them to treat your possessions. Just cause the rental company is some faceless conglomerate doesn't excuse bad behavior.
<div class="ubbcode-block"><div class="ubbcode-header">Quote:]Wow Will?!?! I don't think thats a fair comment.
Please don’t confuse abuse with indifference. While I’ve seen blatant abuse of rental cars, most folks don’t set out to damage or mistreat these vehicles. We're just not as concerned about how we treat them as we would be if it was our own vehicle.
Ok, I will concede that my choice of words wasn't the best, and that I was feeling a bit tired and cranky when I made the post. Can we still be friends? /bcforum/images/%%GRAEMLIN_URL%%/grin.gif
<div class="ubbcode-block"><div class="ubbcode-header">Quote:]Don’t know how many rental cars you’ve rented in your life time but thanks to my line of work I lost count about 10 or 15 years ago and I was already in the hundreds at that time.
Now I can’t speak for everybody’s rental car experiences but while I hold no animosity towards them – I can assure you that they don’t do the customers any favors unless they know you (you’re a regular high volume renter) and even then, they’re going to treat you like the lowest common denominator when push comes to shove. Is this a justification for my indifference while behind the wheel of a rental car? No just explaining why I don’t care about anything other than putting fuel in the dang things and don’t get upset or care about hitting a speed bump a little harder than I probably would in my own personal vehicle. Trust me if you constantly damage or wreck a rental car – rental companies will banned you from ever renting again.[/QUOTE]
I can't remember how many cars I rented, but the company I worked for at the time was a high-volume renter, so they got some deals and I got a few nice free upgrades. I knew I was just another customer to them, though. As far as that wreck went, I was afraid that I'd end up in hot water with Budget even though it wasn't my fault. The whole experience was rather disorienting, and then my company more or less told me that I was the first employee to ever have that happen to them. Budget ended up being pretty easy to deal with, probably because the police report was pretty cut and dried. They called me a few weeks later to hear my story again because the truck driver's insurance company was fighting them about it. They made sure to tell me that they needed my story to help with the fight, and not that I was going to have to pay for the car or anything.
Now, when we were on our way to FL and had car trouble near Macon, GA, a locally owned rental car company stayed open nearly a half hour past their closing time so we could arrange a rental just in case the mechanic wasn't able to finish the repair before closing time. They only charged us $30, and said we could leave the car at the dealership and they would pick it up the following Monday. $30 seemed like cheap peace of mind and insurance that our vacation would only have minimal disruption. The car was nearly new and quite nice.
<div class="ubbcode-block"><div class="ubbcode-header">Quote:]Likewise I might explain that for a short time about 25 years ago I actually worked in the rental car industry (yard supervisor) and can assure you that (at that time anyway) – the customer’s safety was not a top concern. I remember many occasions where a customer reported a problem of one sort or another and once they left in the shuttle bus - it was rushed to the back into service. The thought was if the wheels ain’t falling off – it goes back in service ASAP.
Then there’s the resale to the public of the cars from the rental fleet. While I understand many things have improved I would never purchase one of these vehicles. As in my experience rarely did the returned vehicles (even one’s with complaints or reported problems) received even a rudimentary inspection and was usually given a good cleaning & vacuuming it was rented out again.[/QUOTE]
So a customer buys one of the cars, has some kind of problem, and brings it back. Company takes it back and puts it back into circulation as a rental? That's pretty bad.
<div class="ubbcode-block"><div class="ubbcode-header">Quote:]Without going into too much detail – I’ve had many friends and associates purchase former rental cars and had been severely disappointed.
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Yeah, but I still wish I had been able to buy that Impala. Back when Budget had a sales lot here, I went and looked at some of the vehicles. I couldn't help but notice and be curious about the wide range of mileage on the odometers. Some cars were pushing 30k miles, and others were well less than 10k. Some of the SUVs smelled funny inside too.