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I'm trying to do the right thing here

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Basil said:
Good grief! They are sure making it hard to do the right thing! I returned the second grinder, making it VERY clear before I returned it (and even including a note in the box) that I DID NOT NEED A REFUND! So, they got the return and what do they do:



SIGH!!
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That’s what happens when companies rely on computers (AI?) to process orders and returns.
When I bought the interior for my Triumph the company in the UK made the door panels for the wrong year. When I called they said to keep them and they would send me the correct ones.
I put the wrong ones on eBay and donated the money from the sale.
 
Basil said:
Good grief! They are sure making it hard to do the right thing! I returned the second grinder, making it VERY clear before I returned it (and even including a note in the box) that I DID NOT NEED A REFUND! So, they got the return and what do they do:



SIGH!!
Click to expand...
With large corporations, I don't even try anymore if I can't get a hold of a person within the firts communication. Almost all of their systems are automated, and when/if you get ahold of a real live person they will almost invariably tell you to keep what has already been shipped.
 
There's a road I driven on many times that has a
street light that is always on.Seems it's been that way
for months & months.
It's bothered me for some time,so about a month
or two ago I stopped & wrote down the address of the
house that's in front of,& the pole number.
Got home to call the power company to report it.
Couldn't get a hold of an actual person,so went on my
computer to find out who to contact.Kept hitting dead ends,
until (I thought) I found the link to report it,& put in the info.
Last time I drove by (a few days ago) the light's still on.
 
Doug - you're lucky you found the link!

If I struggle to jump through all the hoops and give up on reaching a person using phone, I then look for a "help" page.

The help page is a chatbot which just uses its algorithms to point me to other web pages.

Finally find a "speak to a customer service agent" link and ... wait for it ...

The page gives me a 404 Not Found error.

yeesh
 
Well, today I got a refund on my credit card for the Makita 7" Grinder I returned. A refund I asked them very clearly NOT to give me because I was returning a second grinder they accidentally sent me. I even put a note inside the package when I mailed it back. Good grief!
 
Rod-H said:
Basil: You should keep ordering and returning until you make a Million dollars. Then you can start doing seminars on how to make a Million dollars.
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1733879052485.png
 
They really on keep us around for one reason, watch the second episode of "Love, Death and Robots" to see what happens if we give them what they need....
 
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