O.K, so i'm all wired up and need a modem for out here in the studio (I'm in it now). I call the phone co and say I need another modem, to my surprise they say they'll send me another, I can get up to 4 a year cause we pay for equipment "insurance". ????? Uhhhh, o.k.... So it gets here and I go to hook it up. I plug in and all that, type in the password for it and it wants me to set up new service, asks for account stuff that I have no clue what it is. I call the "help" number. I tell ol' boy what's up, I already have sevice and an account, I just need this thing to work which it does..but it doesn't. He says I can't run two at the same time even if I'm only using one at a time. (which doesn't make sense cause I have three phones in my house and only use one at a time.) I explain why I need both. He doesn't understand even though I explained it several times. Then he hit me with, "oh, did the agent tell you you'll have to return the old one?" Of course they never said that and of course I got the current one without having to return the old one. I then did what any logical person would do, I promptly hung up. I'll just carry the one from inside out here when I need to even though I really shouldn't have to seeing I've paid $2000 on this "insurance" since we've gotten this line. We will be canceling that soon and if it was up to me, I'd axe the whole thing.