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Hey - did you know if you click on the title of a thread it will take you to the first unread post since you last visited that thread?
but were afraid to ask: 
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Let's see, my pharmacy (CVS) offers in store pickup of prescriptions, or CVS Caremark delivery by mail. I think I'll choose delivery by mail.
My email to Caremark Customer Service: Dear Caremark - please change my prescriptions from in-store, to mail order delivery.
Here's the reply to my email. I kid you not.
* * * * *
Thank you for contacting CVS Caremark. We strive to provide quality customer care to every one of our plan participants.
According to our records, your current prescriptions are being filled at a retail CVS, but are viewable from Caremark.com.
In order to fill your medication through the Caremark home Delivery Pharmacy, we would need to have the prescriptions at our pharmacy. The quickest way to fill at our home delivery pharmacy is to have brand new, 90 day supply prescriptions sent to us, with refills as applicable.
When using the home delivery service, please remind your physician to write your prescription for a 90-day supply to receive the maximum benefit allowed under your plan. We are required to fill your prescription for the exact quantity written, but not to exceed the day supply limit set by your plan. A prescription written for a 30 day supply with two refills does not equal one prescription written for 90 days.
In order for CVS Caremark to dispense the full 90 day supply in one prescription, please have your physician write the total quantity you will need for the 90 day supply (i.e., #90, take one tablet daily). For most medications, a maximum of three refills is permitted on a 90-day prescription.
Here are 5 easy ways to order a new prescription from CVS Caremark Home Delivery:
1. Request a New Prescription via Caremark.com
Log on to Caremark.com and click on Prescriptions from the top menu, then click on Start Rx with CVS Caremark Mail. Fill out the form with your information, and we will contact your physician for a new prescription. This program is available for common, long-term medications, such as those taken for chronic conditions or long-term therapy. Certain medicines, such as controlled substances, specialty drugs and others are not available.
(note - there is no Start Rx with Caremark Mail choice on that page)
2. Ask your physician to call us
Your physician can call in a prescription to the CVS Caremark Home Delivery Pharmacy toll-free at 1-800-378-5697 (option 3), or by fax at 1-800-378-0323.
(note - calling physician only allows leaving a message. Ever try leaving detailed instructions in a phone message? Assistant calls and says the message will be forwarded to physician. Physician says my prescription still has 30 days, so call after prescription has run out.)
3. Request a New Prescription via email
If you would like CVS Caremark to contact your physician for the prescription, you have the option to email the information below. Please note that this process cannot be used to contact physicians to obtain prescriptions for Schedule II controlled substances.
Member Name:
DOB:
Shipping Address:
Requested By (Name and Relationship):
Physician’s Full Name:
Physician’s Address:
Physician’s Phone Number:
Physician’s Fax Number:
Drug Name:
Drug Strength:
Dosage Form:
(note - there is no email address given for contacting Caremark)
4. Mail in your prescription
Attach a written prescription from your physician for a 90 day supply (with refills if appropriate), to a completed home delivery order form, and mail it to the address on the form or to the following:
CVS Caremark
P.O. Box 2110
Pittsburgh, PA 15230-2110
(note - there is no home delivery order form to complete. And you have to schedule an appt with the physician to get a written prescription)
5. To have your physician submit an electronic prescription (ePrescription) advise the physician, for ePrescriptions only, they should select:
CVS Caremark MAILORDER Pharmacy
One Great Valley Blvd
Wilkes-Barre, PA 18706
Phone: (877) 864-7744
Fax: (800) 378-0323
Pharmacy NABP or NCPDP#: 0322038
To have your physician submit an electronic fax prescription (eFax) advise the physician, for eFax only, they should select:
CVS Caremark Mail Order FAX Only
7034 Alamo Downs Parkway
San Antonio, TX 78238
Phone: (877) 864-7744
Fax: (800) 378-0323
Pharmacy NABP or NCPDP#: 4583034
Note: The phone and fax numbers are the same for eFaxes and ePrescriptions; the NABP/NCPDP numbers are different.
If your physician should have any problems, advise them to contact their software vendor support for assistance with finding the correct listing within the SureScripts directory. (say what?)
Should you need additional assistance, please respond to this e-mail. We appreciate the opportunity to serve all of your prescription benefit needs and to help you better manage your health.
(note - this is almost laughable, except for homebound people whose lives depend on home delivery.)
Regards,
CVS Caremark
Web Support
So simple a three year old child could do it. Yippee!
yeesh
My email to Caremark Customer Service: Dear Caremark - please change my prescriptions from in-store, to mail order delivery.
Here's the reply to my email. I kid you not.
* * * * *
Thank you for contacting CVS Caremark. We strive to provide quality customer care to every one of our plan participants.
According to our records, your current prescriptions are being filled at a retail CVS, but are viewable from Caremark.com.
In order to fill your medication through the Caremark home Delivery Pharmacy, we would need to have the prescriptions at our pharmacy. The quickest way to fill at our home delivery pharmacy is to have brand new, 90 day supply prescriptions sent to us, with refills as applicable.
When using the home delivery service, please remind your physician to write your prescription for a 90-day supply to receive the maximum benefit allowed under your plan. We are required to fill your prescription for the exact quantity written, but not to exceed the day supply limit set by your plan. A prescription written for a 30 day supply with two refills does not equal one prescription written for 90 days.
In order for CVS Caremark to dispense the full 90 day supply in one prescription, please have your physician write the total quantity you will need for the 90 day supply (i.e., #90, take one tablet daily). For most medications, a maximum of three refills is permitted on a 90-day prescription.
Here are 5 easy ways to order a new prescription from CVS Caremark Home Delivery:
1. Request a New Prescription via Caremark.com
Log on to Caremark.com and click on Prescriptions from the top menu, then click on Start Rx with CVS Caremark Mail. Fill out the form with your information, and we will contact your physician for a new prescription. This program is available for common, long-term medications, such as those taken for chronic conditions or long-term therapy. Certain medicines, such as controlled substances, specialty drugs and others are not available.
(note - there is no Start Rx with Caremark Mail choice on that page)
2. Ask your physician to call us
Your physician can call in a prescription to the CVS Caremark Home Delivery Pharmacy toll-free at 1-800-378-5697 (option 3), or by fax at 1-800-378-0323.
(note - calling physician only allows leaving a message. Ever try leaving detailed instructions in a phone message? Assistant calls and says the message will be forwarded to physician. Physician says my prescription still has 30 days, so call after prescription has run out.)
3. Request a New Prescription via email
If you would like CVS Caremark to contact your physician for the prescription, you have the option to email the information below. Please note that this process cannot be used to contact physicians to obtain prescriptions for Schedule II controlled substances.
Member Name:
DOB:
Shipping Address:
Requested By (Name and Relationship):
Physician’s Full Name:
Physician’s Address:
Physician’s Phone Number:
Physician’s Fax Number:
Drug Name:
Drug Strength:
Dosage Form:
(note - there is no email address given for contacting Caremark)
4. Mail in your prescription
Attach a written prescription from your physician for a 90 day supply (with refills if appropriate), to a completed home delivery order form, and mail it to the address on the form or to the following:
CVS Caremark
P.O. Box 2110
Pittsburgh, PA 15230-2110
(note - there is no home delivery order form to complete. And you have to schedule an appt with the physician to get a written prescription)
5. To have your physician submit an electronic prescription (ePrescription) advise the physician, for ePrescriptions only, they should select:
CVS Caremark MAILORDER Pharmacy
One Great Valley Blvd
Wilkes-Barre, PA 18706
Phone: (877) 864-7744
Fax: (800) 378-0323
Pharmacy NABP or NCPDP#: 0322038
To have your physician submit an electronic fax prescription (eFax) advise the physician, for eFax only, they should select:
CVS Caremark Mail Order FAX Only
7034 Alamo Downs Parkway
San Antonio, TX 78238
Phone: (877) 864-7744
Fax: (800) 378-0323
Pharmacy NABP or NCPDP#: 4583034
Note: The phone and fax numbers are the same for eFaxes and ePrescriptions; the NABP/NCPDP numbers are different.
If your physician should have any problems, advise them to contact their software vendor support for assistance with finding the correct listing within the SureScripts directory. (say what?)
Should you need additional assistance, please respond to this e-mail. We appreciate the opportunity to serve all of your prescription benefit needs and to help you better manage your health.
(note - this is almost laughable, except for homebound people whose lives depend on home delivery.)
Regards,
CVS Caremark
Web Support
So simple a three year old child could do it. Yippee!
yeesh
Last edited:
