Hi Guest!
Hey - did you know if you click on the title of a thread it will take you to the first unread post since you last visited that thread?
but were afraid to ask: 
STOP!! Never post your email address in open forums. Bots can "harvest" your email! If you must share your email use a Private Message or use the 
smilie in place of the real @
Pretty Please - add it to our Events forum(s) and add to the calendar! >> 
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From a friend via email:
This is very interesting and maybe we should all plan ahead.
Credit Card Motto: Be sure to cancel your credit cards before you die.
This is just so priceless...and so easy to see happening, customer > service being what it is.
My Aunt died this past January. CitiBank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00... now was somewhere around $60.00. I placed the following phone call to CitiBank:
Me: "I am calling to tell you that she died in January
CitiBank: "The account was never closed and the late fees and charges still apply."
Me: "Maybe, you should turn it over to collections."
CitiBank: "Since it is 2 months past due, it already has been."
Me: "So, what will they do when they find out she is dead?"
CitiBank: "Either report her account to the frauds division, or report her to the credit bureau maybe both!
Me: "Do you think God will be mad at her?"
CitiBank:"...excuse me?"
Me: "Did you just get what I was telling you.... the part about her being dead?"
CitiBank: "Sir, you'll have to speak to my supervisor!" (Supervisor gets on the phone)
Me: ''I'm calling to tell you, she died in January."
CitiBank: "The account was never closed and the late fees and charges still apply."
Me: "You mean you want to collect from her estate?"
CitiBank: ".....(stammer)" .. "Are you her lawyer?"
Me: "No, I'm her great nephew." (Lawyer info given).
CitiBank: "Could you fax us a certificate of death?"
Me: "Sure." (Fax number is given)
(After they get the fax.)
CitiBank: "Our system just isn't setup for death"
Me: "Oh..."
CitiBank: "I don't know what more I can do to help..."
Me: "Well... if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care...."
CitiBank: "Well...the late fees and charges do still apply."
Me: "'Would you like her new billing address?"
CitiBank: "That might help."
Me: "Odessa Memorial Cemetery #### Hwy 129 (and plot number given).
CitiBank: "Sir, that's a cemetery!"
Me: "What do you do with dead people on your planet?"
This is very interesting and maybe we should all plan ahead.
Credit Card Motto: Be sure to cancel your credit cards before you die.
This is just so priceless...and so easy to see happening, customer > service being what it is.
My Aunt died this past January. CitiBank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00... now was somewhere around $60.00. I placed the following phone call to CitiBank:
Me: "I am calling to tell you that she died in January
CitiBank: "The account was never closed and the late fees and charges still apply."
Me: "Maybe, you should turn it over to collections."
CitiBank: "Since it is 2 months past due, it already has been."
Me: "So, what will they do when they find out she is dead?"
CitiBank: "Either report her account to the frauds division, or report her to the credit bureau maybe both!
Me: "Do you think God will be mad at her?"
CitiBank:"...excuse me?"
Me: "Did you just get what I was telling you.... the part about her being dead?"
CitiBank: "Sir, you'll have to speak to my supervisor!" (Supervisor gets on the phone)
Me: ''I'm calling to tell you, she died in January."
CitiBank: "The account was never closed and the late fees and charges still apply."
Me: "You mean you want to collect from her estate?"
CitiBank: ".....(stammer)" .. "Are you her lawyer?"
Me: "No, I'm her great nephew." (Lawyer info given).
CitiBank: "Could you fax us a certificate of death?"
Me: "Sure." (Fax number is given)
(After they get the fax.)
CitiBank: "Our system just isn't setup for death"
Me: "Oh..."
CitiBank: "I don't know what more I can do to help..."
Me: "Well... if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care...."
CitiBank: "Well...the late fees and charges do still apply."
Me: "'Would you like her new billing address?"
CitiBank: "That might help."
Me: "Odessa Memorial Cemetery #### Hwy 129 (and plot number given).
CitiBank: "Sir, that's a cemetery!"
Me: "What do you do with dead people on your planet?"
