Beyond frustrating

[DocDup1]

What I find really annoying is the greeting you get when you call that says, "Your call is important to us, please listen to the following menu." If my call was important to them, they would assign someone to answer it!

 

[JPSmit]

What I find really annoying is the greeting you get when you call that says, "Your call is important to us, please listen to the following menu." If my call was important to them, they would assign someone to answer it!

Your call may be recorded for quality assurance purposes.....

A friend's father had mid-dementia and bought something over the phone. The family contested it and the seller produced the recording of the conversation where the father agreed to the purchase. They didn't like it but couldn't do anything.

 

[Basil]

Your call may be recorded for quality assurance purposes.....

"Your call may be recorded for quality assurance AND training purposes." I'd love to know how many people have ever been trained with one of my calls.

 

[Gliderman8]

Your call may be recorded for quality assurance purposes.....

A friend's father had mid-dementia and bought something over the phone. The family contested it and the seller produced the recording of the conversation where the father agreed to the purchase. They didn't like it but couldn't do anything.

We had the EXACT situation but with a better ending.
My 87 year old mother in law was switched from her longtime electric provider. She got a sales call and the person insisted that she get her previous electric bill, then asked for her account number. She “assumed” she was talking to her regular electric provider. When the new bills started coming she was confused.
I ended up calling the provider and they too let me listen to my mother in law agree to be switched. I came down hard on the person on the phone letting them know that they took advantage of a senior citizen that had no idea what she was agreeing too. To their credit they finally switched her back.

 

[maynard]

What I find really annoying is the greeting you get when you call that says, "Your call is important to us, please listen to the following menu." If my call was important to them, they would assign someone to answer it!

Or when they say press 1 for English and connect you to someone who doesn't speak English

 

[JPSmit]

We had the EXACT situation but with a better ending.
My 87 year old mother in law was switched from her longtime electric provider. She got a sales call and the person insisted that she get her previous electric bill, then asked for her account number. She “assumed” she was talking to her regular electric provider. When the new bills started coming she was confused.
I ended up calling the provider and they too let me listen to my mother in law agree to be switched. I came down hard on the person on the phone letting them know that they took advantage of a senior citizen that had no idea what she was agreeing too. To their credit they finally switched her back.

My mother regularly plays the 'old lady' card to get her cable bill reduced and or service increased.

 

[Gliderman8]

My mother regularly plays the 'old lady' card to get her cable bill reduced and or service increased.

 

[Basil]

My mother regularly plays the 'old lady' card to get her cable bill reduced and or service increased.

Hey, I always play either the old man card or the veteran card and take whichever discount is better!