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Honda Parts Issue?

jfarris

Jedi Trainee
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My wife and I did an internal family, multi-car swap a couple years ago and I ended up with a 2014 Honda Crosstour, our first ever Honda.
On Feb 9th this year were were rear ended by a Saturn SUV, looked minor, no air bag deployments, no one hurt.
I decided to use a local Honda dealer body shop as I was not impressed by the shop that USAA recommended ten years ago when a deer attacked the side of our Lexus RX.
Right off the bat, Honda said the it would take a month to get a new rear lift gate. Revised that to 4/8 to get an ETA for a new gate. Honda finally decided part would be in on 4/18. Part arrived on 4/7, but was damaged, Honda would pay to repair. Rear washer nozzle broken on 4/17 during install. Car finally ready and picked up on 4/21. The car was in the shop for 72 days.
I was not happy! I've enjoyed the car, but wanted an AWD Crosstour and couldn't find on, now thinking a Subaru Outback.
Has anyone else seen these kind of issues with parts for a six year old car?
Thanks, I'm ready to get out and go somewhere!

IMG_3950.jpg
 

pdplot

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I believe the Crosstour is an orphan model that Honda would rather forget. That might explain the delay. Once you get it sorted out, it should give you many years of good service. We still have our 2002 Accord V6.
 
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