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Thread: New Dell Laptop.

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    Yoda
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    New Dell Laptop.

    Just bought a new laptop for my wife. Chose a Dell 15 5000 Inspiron after a lot of digging on the internet and not being too happy with what I saw on the other brands.

    It came with Windows 10 Pro and I got MS Office Home and Business 2019 in the bundle.

    Now the issue is trying to get the Office to load/install. Every time I go to the Office/MS site I get directed to MS 365 and they ask for the 25 digit code or do I want to buy MS 365?

    Trying to get a body on the phone these days is impossible and the chat option is like holding a conversation with siri.

    David
    TR3A TS75524L

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    Great Pumpkin NutmegCT's Avatar
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    Re: New Dell Laptop.

    David - did you buy the Dell direct from Dell? or was it from a third party, like the Dells sold at Walmart, Target, etc.?

    Dell provides that 25 digit code in the original packing. That's the way it was for the laptops we got at the air museum.

    Tom M.
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    Yoda
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    Re: New Dell Laptop.

    Directly from Dell. Ordered on their site. There is a small square Microsoft sticker on the bottom with no numbers on it. Also a service code and service tag. Both take you to an automated system which asks generic questions and leads back to the Office 365 area.

    David
    TR3A TS75524L

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    Great Pumpkin NutmegCT's Avatar
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    Re: New Dell Laptop.

    David - you mention " ... the issue is trying to get the Office to load/install. "

    So Office isn't already running on the laptop? you have to install it from somewhere?

    Does the package you got say the laptop came with Office home/business installed? or just that you can install it?

    (sorry to be picky, but I'm trying to guess exactly what the Dell instructions say you need to do to get Office running. There are lots of Dell laptops that come with "MS Office 90 day trial" - not a full installation.



    Mac & Phyllis Take a Trip: http://nutmegflyer.com/trip-details-daily-updates/
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    Yoda
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    Re: New Dell Laptop.

    Unfortunately the laptop came with virtually no instructions. Just a Warranty, Safety and Regulatory flyer. Printed in micro text about 2 1/2" x 5" and a second flyer the same size that shows where to plug it in, turn it on and some Dell support windows.
    When I placed the order I selected the Office Home and Business 2019 as an add on not the free 90 day trial of 365. It appears on the invoice as a separate line item directly above Windows 10 Pro. which was also selected at purchace.

    I understand you trying to get the facts clear. The only way to understand the issue and possible offer a suggestion.

    David
    TR3A TS75524L

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    Great Pumpkin NutmegCT's Avatar
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    Re: New Dell Laptop.

    David - take a look:

    Microsoft Office 2016/2019/365 cannot activate without a valid Microsoft Account.

    https://www.dell.com/support/article...system?lang=en

    Tom M.
    (Also, be sure Windows shows as activated before you try the Office installation.)
    Mac & Phyllis Take a Trip: http://nutmegflyer.com/trip-details-daily-updates/
    History: 1976 MGB, 1959 Triumph TR3A, 1960 Mercedes-Benz 190b, 1958 Rambler American.
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    Yoda
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    Re: New Dell Laptop.

    Thank you Tom.

    I think that I e mailed the same link to my wife's account so I would have it on her laptop. I have copied your link as well.

    Windows is active and updated.

    I will let you know how it goes.

    David
    TR3A TS75524L

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    Obi Wan
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    Re: New Dell Laptop.

    I've had a Dell Inspiron laptop 5000 series for about 4 years now. A few small problems, easily fixed by my tech stores. Also a Dell desktop.

  9. #9
    Yoda
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    Re: New Dell Laptop.

    Hello Tom
    Thank you.

    After a couple of hours on chat with Microsoft office help they got it resolved. Seems you can't have office 365 installed and office home and business at the same time. The office 365 was the Free 90 day trial.

    Seems to work now.
    TR3A TS75524L

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    Great Pumpkin NutmegCT's Avatar
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    Re: New Dell Laptop.

    David - glad you got it sorted out. I didn't know you had both Office 365 and Office home/business on that laptop. Wonder how that happened?

    Anyway, should be smooth sailing now.
    Be well.
    Tom M.
    Mac & Phyllis Take a Trip: http://nutmegflyer.com/trip-details-daily-updates/
    History: 1976 MGB, 1959 Triumph TR3A, 1960 Mercedes-Benz 190b, 1958 Rambler American.
    Current: 1953 MG TD27318.

  11. #11
    Yoda
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    Re: New Dell Laptop.

    The Office 365 came loaded as a 90 day trial. I thought that as I had ordered home and Business they would have left the other one off. Took the help person a long while to get it sorted. They did what I did in downloading Home and Business then realized they had to uninstall 365 first.

    Probable a bit like you have to uninstall Mcaffee before Norton will install.

    David
    TR3A TS75524L

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