Offline
I wondered if there's anyone else who's "underwhelmed" by paperless billing.
All my utilities, store accounts, etc. now use paperless billing. Option to keep paper billing is now gone. Get an email that says "You're payment is due. Click here to see your statement".
So you go to the website, log on with username and password (if you can remember them ...). Go to Accounts tab, choose Statements and Messages. Choose Statements. Choose Current Statement. Choose View Statement. Then try to read the tiny print ... and end up printing the statement so you can read it. If you don't read the statement, you don't know about upcoming changes, fee increases, channel changes (for TV), etc. Heaven help you if you can't remember the username or password; even more email fun ensues.
Remember the olden days? Open envelope, read statement.
I use autopay, so I don't have to worry about missing a payment.
Companies save lots of bucks by not using paper billing. But customers ... probably now overwhelmed with the steps to see the statement - probably don't read the statement any more.
Any thoughts?
Thanks.
Tom M.
grumble grumble
PS - I asked three guys where I work. None of them worry about it, as their wives handle the finances. Yikes.
All my utilities, store accounts, etc. now use paperless billing. Option to keep paper billing is now gone. Get an email that says "You're payment is due. Click here to see your statement".
So you go to the website, log on with username and password (if you can remember them ...). Go to Accounts tab, choose Statements and Messages. Choose Statements. Choose Current Statement. Choose View Statement. Then try to read the tiny print ... and end up printing the statement so you can read it. If you don't read the statement, you don't know about upcoming changes, fee increases, channel changes (for TV), etc. Heaven help you if you can't remember the username or password; even more email fun ensues.
Remember the olden days? Open envelope, read statement.
I use autopay, so I don't have to worry about missing a payment.
Companies save lots of bucks by not using paper billing. But customers ... probably now overwhelmed with the steps to see the statement - probably don't read the statement any more.
Any thoughts?
Thanks.
Tom M.
grumble grumble
PS - I asked three guys where I work. None of them worry about it, as their wives handle the finances. Yikes.