Be very careful ordering windscreens as I just had a bad experience ordering one at (PM for company). I ordered a Triplexx windscreen along with some other small parts back in February and it arrived in apparently good condition, wrapped in bubble wrap within a large cardboard box. The box was about 40% larger than the windscreen and there were no peanuts or anything to stop the wrapped windscreen from moving around inside the box. It arrived promptly via Fedex International and the box showed no signs of any abuse whatsoever. I unpacked it and everything inside and everything appeared to be in good condition. I did not open the bubble wrapped windscreen wanting to protect it until I had the time to install it and placed it carefully in the trunk of my TR where it remained until the other day.
After taking my windscreen apart and removing the new windscreen from my trunk, I removed the bubble wrap and protective plastic and discovered to my dismay that the corner was completely cracked and unrepairable/unuseable. (see pic below) I contacted ...the vendor...who denied any liability using the excuse that "too much time had expired" for them to submit a claim to Fedex. The truth be told, according to vendors in the glass industry FEDEX will never accept liability for breakage and most vendors will just eat the cost http://www.talkglass.com/forum/showthread.php?53585-Making-a-claim-with-fedex-for-broken-glass so ...the vendor... basis for liability denial falls fall short of the truth. Since the box itself was undamaged, the damage was surely caused due to poor packing by Vendor’s shipping department not securing the bubble wrapped windscreen within the box itself. (There box should have been stuffed with peanuts or large pieces of plastic bubble to secure against movement within the cardboard),
Between the cost of a replacement windscreen and shipping and clearing I am out probably 270 or so British pounds (about $350 USD), not an insignificant sum. I promptly wrote 3 e-mails to The vendor customer service and after attempts at resolution including an offer to split the cost of Windscreen replacement they refused any help whatsoever standing on the claim that Fedex would no longer accept a claim of liability.
IMO this is extremely poor customer service and one should be very concerned about ordering parts from them.
After taking my windscreen apart and removing the new windscreen from my trunk, I removed the bubble wrap and protective plastic and discovered to my dismay that the corner was completely cracked and unrepairable/unuseable. (see pic below) I contacted ...the vendor...who denied any liability using the excuse that "too much time had expired" for them to submit a claim to Fedex. The truth be told, according to vendors in the glass industry FEDEX will never accept liability for breakage and most vendors will just eat the cost http://www.talkglass.com/forum/showthread.php?53585-Making-a-claim-with-fedex-for-broken-glass so ...the vendor... basis for liability denial falls fall short of the truth. Since the box itself was undamaged, the damage was surely caused due to poor packing by Vendor’s shipping department not securing the bubble wrapped windscreen within the box itself. (There box should have been stuffed with peanuts or large pieces of plastic bubble to secure against movement within the cardboard),
Between the cost of a replacement windscreen and shipping and clearing I am out probably 270 or so British pounds (about $350 USD), not an insignificant sum. I promptly wrote 3 e-mails to The vendor customer service and after attempts at resolution including an offer to split the cost of Windscreen replacement they refused any help whatsoever standing on the claim that Fedex would no longer accept a claim of liability.
IMO this is extremely poor customer service and one should be very concerned about ordering parts from them.
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